Senior Venue Account Manager ( AV Services)

Prospero Integrated; England; On-site; GBP 55,000; Full time

Job summary

A leading AV services provider in London is seeking a Senior Venue Account Manager to oversee on-site AV operations at a new convention centre. This full-time position is pivotal in managing a talented AV team and ensuring exceptional service delivery to clients. Candidates should have experience in AV account management and demonstrate strong leadership, organizational, and communication skills. Benefits include a generous commission scheme, private medical insurance, and flexible working hours.

Benefits

Generous Commission & Bonus Scheme

Private Medical Insurance

Electric Vehicle Car Scheme

Buy / Sell Holiday Scheme

Enhanced Maternity / Paternity Leave

Season Ticket Loans & Free Railcard

Flexible Working Hours

Training & Development Opportunities

Bike2Work Scheme

Contributory Pension Scheme

Qualifications

• Proven experience as a live events AV Account Manager or similar role.
• Previous experience as an AV technician in events or venues.
• Exceptional communication and organizational skills.

Responsibilities

• Lead and manage the on-site AV team for effective resource allocation.
• Provide expert AV advice to clients through consultations.
• Develop proposals tailored to client needs and event requirements.
• Work collaboratively with in-house teams for resource management.
• Build relationships with the venue's events team for seamless communication.

Skills

Leadership skills

AV account management

Organizational skills

Communication skills

Sales instincts

Tools

Microsoft Office

CRM systems

Job description

Job Title : Senior Venue Account Manager (AV Services)

Location : London, UK

Salary : £42,500 - £47,500 (dependent on experience)

Package : Up to £55,000 with commission and bonus

Job Type : Full-time, Permanent

Our client is a leading provider of innovative technical production and AV solutions for the corporate events industry. They deliver exceptional event experiences across Europe, with a dedicated team offering cutting-edge services for corporate conferences, gala dinners, sporting events, and more.

They are committed to delivering high-quality AV services that exceed expectations, ensuring every project resonates with the brand and engages audiences effectively.

Job Role

They are seeking an experienced and dynamic Senior Venue Account Manager (AV Services) to join our team. You will play a key role in managing a talented AV team at a brand-new, state-of-the-art convention centre opening in 2026. The venue features advanced AV technology, including large-format LED screens, and offers a variety of spaces to accommodate a wide range of events.

As the Senior Venue Account Manager, you will be responsible for overseeing the on-site AV team, ensuring resources are optimised, and working closely with the venue’s sales and events teams to deliver outstanding technical solutions for clients. The role requires a balance of strong leadership skills, technical expertise, and the ability to build and maintain lasting client relationships.

Key Responsibilities

• Team Management : Lead and manage the on-site AV team, ensuring effective resource allocation and coordination with the venue’s sales team.
• Client Consultation : Assist the venue’s events team by providing expert AV advice, participating in client show rounds, and offering creative solutions to enhance events.
• Proposal Development : Work with the events team to develop and produce quotations and proposals tailored to clients’ needs.
• Resource Management : Collaborate with the in-house team to ensure the right AV resources are identified, booked, and prepared for each event.
• Relationship Building : Build and maintain strong relationships with the venue’s events team and other key personnel, ensuring seamless communication and collaboration.

What We’re Looking For

We are looking for a proactive, self-motivated professional with a proven track record in AV account management or as a Venue AV Manager. You should be capable of offering creative, client-focused solutions and managing teams effectively. Key qualifications include :

• Experience : Proven experience as a live events AV Account Manager, Venue AV Manager, or in a similar role, with a solid understanding of corporate events.
• Technical Expertise : Previous experience as an AV technician is essential, whether in a venue, as part of an AV events company, or as a freelance technician.
• Sales Drive : Strong sales instincts and the ability to identify opportunities to expand client relationships and deliver comprehensive AV solutions.
• Skills : Exceptional organisational and communication skills, both written and verbal. A strong command of Microsoft Office (Word, Excel, PowerPoint) is required.
• CRM Familiarity : Experience using a CRM system is a plus.

Benefits

• Generous Commission & Bonus Scheme
• Private Medical Insurance
• Electric Vehicle Car Scheme
• Buy / Sell Holiday Scheme
• Enhanced Maternity / Paternity Leave
• Season Ticket Loans & Free Railcard
• Flexible Working Hours (subject to role requirements)
• Training & Development Opportunities
• Bike2Work Scheme
• Contributory Pension Scheme

If you are a leader with a passion for technology, innovation, and client service, we would love to hear from you!