Customer Care Representative jobs in United States

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Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

1

04.06.2025

19.07.2025

We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.

• Develop and implement tailored sales strategies that address the needs of smaller turnover customers, focusing on maximising the placement of pattern books in the marketplace.
• Contact customers to review performance, understand current projects, and promote existing and new collections.
• Understand customer needs to maximise sales opportunities.
• Secure future business through appropriate service and support.
• Develop and deliver customer contact strategies using all contact tools.
• Provide world-class customer service to maximise sales opportunities.
• Input customer feedback into CRM.
• Work with Customer Service to ensure order accuracy and completion.
• Follow up on calls/emails.
• Analyse performance and provide data insights for further calls.
• Submit accurate reports and monitor sales performance with management.
• Complete administrative tasks related to the role.
• Meet personal sales targets within the team.
• Employ effective sales techniques to promote, upsell, and cross-sell products.

• Achieving sales budget and year-on-year growth.
• Working within expenditure budgets.
• Number of calls and emails per day.
• Sales success according to planned targets.

• Collaborate with sales colleagues, customers, customer service, finance, and senior management to ensure performance and relationship management.

• Proven sales experience, including call centres and/or mail order catalogues.
• Strong business sense and industry knowledge.
• Experience with product knowledge and building long-term relationships.
• Self-driven, results-oriented, positive outlook.
• Experience with CRM and WG360.
• Excellent verbal, written, and presentation skills.

Sanderson Design Group is an international luxury interior furnishings company designing, manufacturing, and marketing wallpapers, fabrics, and interior products. Our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks. Our purpose is "To bring the Beautiful into People’s Homes and Lives".