Customer Care & Billing Specialist

Grafters Recruitment Consultants Ltd; Eastbourne; On-site; GBP 24,000 - 30,000; Full time

Job summary

A recruitment consultancy is seeking a Customer Care Advisor in Eastbourne to provide exceptional customer support through various channels. Responsibilities include setting up accounts, resolving billing queries, and managing complaints. The ideal candidate will have a minimum of 2 years' experience in a call centre and strong customer service skills, along with proficiency in Microsoft Office. This role is key to ensuring customer satisfaction and service delivery.

Qualifications

• Minimum of 2 years' experience in a fast-paced customer service call centre environment.
• Ability to handle difficult conversations confidently.
• Excellent written communication skills.

Responsibilities

• Setting up new customer accounts and making welcome calls.
• Proactively resolving customer billing queries.
• Managing and resolving customer complaints.

Skills

Customer service orientation

Strong communication skills

Problem-solving skills

Attention to detail

Team player

Tools

Microsoft Office Suite

Job description

A recruitment consultancy is seeking a Customer Care Advisor in Eastbourne to provide exceptional customer support through various channels. Responsibilities include setting up accounts, resolving billing queries, and managing complaints. The ideal candidate will have a minimum of 2 years' experience in a call centre and strong customer service skills, along with proficiency in Microsoft Office. This role is key to ensuring customer satisfaction and service delivery.