Band 8b Business Development & Customer Service Manager | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; Chipping Barnet; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent healthcare organization in the UK seeks a leader for business development and sales management. The ideal candidate will drive growth across hospitals in Barnet, Enfield, and Edgware while managing relationships with private medical insurance providers. This role emphasizes patient-centered care, financial performance, and team leadership. The position offers flexible hours and comprehensive benefits, ensuring a supportive work environment.

Responsibilities

• Manage and lead all business development, sales, and marketing functions and teams.
• Serve as the main PMI client relationship manager and primary point of contact for all referrers.
• Be accountable for financial and business performance, monitoring progress and reporting to the divisional board.
• Support the directorate's contribution to broader divisional and Trust goals.
• Promote a patient-centered culture of safety, quality, and teamwork.
• Develop staff appraisal and performance plans, ensuring compliance with mandatory training.
• Create data-driven business plans with clear KPIs and strategic campaigns to grow the business.
• Focus on referrer engagement, setting targets and action plans to increase activity.
• Manage sales accounts and opportunities, including market analysis.
• Proactively manage relationships with key stakeholders and GPs.
• Perform other duties as assigned by the line manager.

Job description

The role covers a large geography and a substantial client base to match. This post is responsible for the management of business development, sales, marketing and customer service with a specific focus on significantly increasing business across the northern geography of Barnet, Enfield and Edgware; key growth area. The post holder is responsible for securing new business channels across all hospital sites as directed, but specifically focusing on those in the northern geography (i.e. Barnet Hospital, Chase Farm Hospital, North Middlesex Hospital, Hadley Wood Hospital and Edgware Hospital) growing new business, and retaining key revenue streams. The postholder is the main PPU point of contact for all private medical insurance referrers and providers and is responsible for all aspects of the PMI client relationship management. This role requires close working with clinical leaders and managers to deliver business growth, staff management and support. The post holder will be responsible for the delivery of revenue/profitability, activity and conversion targets. The post holder will work with the Associate Director of Operations to ensure

Key Responsibilities

• Manage and lead all business development, sales, and marketing functions and teams.
• Serve as the main PMI client relationship manager and primary point of contact for all referrers.
• Be accountable for financial and business performance, monitoring progress and reporting to the divisional board.
• Support the directorate's contribution to broader divisional and Trust goals.
• Promote a patient-centered culture of safety, quality, and teamwork.
• Develop staff appraisal and performance plans, ensuring compliance with mandatory training.
• Create data-driven business plans with clear KPIs and strategic campaigns to grow the business.
• Focus on referrer engagement, setting targets and action plans to increase activity.
• Manage sales accounts and opportunities, including market analysis.
• Proactively manage relationships with key stakeholders and GPs.
• Perform other duties as assigned by the line manager.

About the Trust

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top