Customer Service Representative

evoke plc; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail betting company in the UK seeks individuals for customer-focused roles where you will help customers place bets and provide exceptional service. Ideal candidates should possess strong interpersonal skills and a passion for customer service. The position offers various shifts, and benefits such as annual pay reviews, bonuses, and 28 days of holiday, alongside personal and professional growth opportunities.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel for London roles

Pension plan matching up to 4%

Discounts in high street shops

Training and development opportunities

Qualifications

• Passion for delivering exceptional customer service.
• Strong interpersonal skills to engage with a diverse customer base.
• Goal-oriented with the motivation to achieve career aspirations.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers use betting terminals.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.
• Support managers with shop displays and activities.

Skills

Customer service skills

Interpersonal skills

Empathy

Drive and energy

Job description

People don't just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you're a people person, you'll love working here. What's more, you'll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we'll raise our game.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working patterns

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What we're looking for

• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
• Drive and energy to achieve your career aspirations and raise your game for yourself and for William Hill

We're William Hill, part of evoke. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 - and our Retail team sit right at the heart of our high‑street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together. You’ll find a job that embraces change and progress and offers the flexibility and the culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Benefits

• Working hours: We've a range of full and part-time hours on offer.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
• Holiday entitlement: You'll be entitled to 28 days holiday annually (pro rata).
• Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
• Subsidised travel: For roles based in London, you'll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
• Pension plan: We'll match your pension contributions to 4%.
• Perks and discounts: When you're part of William Hill, you'll enjoy great discounts in high street shops, cinemas and even holidays.
• Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We'll support your growth with career development opportunities.