Apprentice Customer Service Advisor

Ee; Forder; On-site; GBP 21,000 - 26,000; Full time

Job summary

A major telecommunications provider in the UK is seeking candidates for a customer service apprenticeship. This full-time, permanent position starts at a salary of £21,620, increasing to £25,684 upon completion of the apprenticeship. No prior experience is necessary; candidates should have a positive attitude and a desire to learn. The role involves assisting customers with technical support over the phone while completing an NVQ Level 2 in Customer Service. Join a supportive team that values inclusion and personal growth.

Benefits

Salary increase after apprenticeship

Discounts on mobile and broadband packages

Discounts on tech gadgets

Access to a private GP 24/7

Qualifications

• No prior experience required; a positive attitude and willingness to learn are essential.
• Passion for customer service and effective communication skills.

Responsibilities

• Assist customers with billing questions and technical support via phone.
• Complete a 15-month NVQ Level 2 in Customer Service.
• Receive weekly dedicated study time and coaching.

Job description

Where: EE Plymouth

Full time: Permanent

Salary: £21,620 per year

Start Date: 16th February 2026

What’s in it for you:

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)

• Huge discounts of your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We’re passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you’ll be doing:

At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.

At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future.