Contract Liaison Officer - Social Value & Customer Care

Novus Property Solutions Limited; Highgate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A property services company is seeking a Contract Liaison Officer to manage customer relations and ensure service excellence. This role involves leading community initiatives, addressing inquiries, and maintaining effective communication between site teams and clients. The ideal candidate will have strong customer service skills, IT proficiency, and a valid UK Driving Licence. Benefits include an attractive salary, holiday options, and a company pension scheme.

Benefits

Attractive salary & benefits

27 days holidays & BH

Company pension scheme

Car allowance or fleet van

Discounted healthcare scheme

Qualifications

• Experience in a customer-facing environment.
• Preferred experience as a Contract/Resident/Tenant Liaison Officer.
• Proficiency in IT is essential.
• Full UK Driving Licence.

Responsibilities

• Lead on delivering added value contractual commitments.
• Deal with enquiries and issues relating to works.
• Establish an effective communications system.
• Promote good news stories with Marketing.
• Carry out face-to-face site visits with clients.

Skills

Customer service skills

Communication skills

Relationship-building skills

IT proficiency

Presentation skills

Job description

A property services company is seeking a Contract Liaison Officer to manage customer relations and ensure service excellence. This role involves leading community initiatives, addressing inquiries, and maintaining effective communication between site teams and clients. The ideal candidate will have strong customer service skills, IT proficiency, and a valid UK Driving Licence. Benefits include an attractive salary, holiday options, and a company pension scheme.