Customer Care Assistant jobs in United Kingdom

About the Role
Full and Part Time positions available, working alternate weekends, flexibility in working both days and nights preferable

At HC-One, kindness is at the heart of everything we do across our Dementia, Nursing, Residential and Specialist care homes. Our residents are people with their own stories to tell, and by joining us you’ll have the chance to give something back while helping them live with dignity and purpose.

We’re looking for an enthusiastic and committed Care Assistant to join our team. Working under the guidance of a Registered Nurse, you’ll support the physical, emotional and social wellbeing of our residents. This includes personal care such as washing, dressing, hygiene and meals, as well as helping with daily activities in the home.

You’ll deliver care that comes from the heart — making sure residents never lose their individuality. Whether you’re supporting someone with limited mobility, offering comfort to a resident who is distressed, or providing compassionate end-of-life care, you’ll always put their wellbeing first.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

At HC-One, kindness is more than a word—it’s a way of life. We believe that caring for people means caring about what matters most to them, so we can support them to live their best possible lives.

To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualities—what we call Kindness the HC-One Way:

• We are curious—asking questions, seeking to understand.
• We are compassionate—walking in the shoes of others.
• We are creative—finding practical ways to make things happen.
• We are courageous—supporting residents to live the life they choose.
• And we are dependable—people can always count on us.

We champion inclusivity, fostering a workplace where everyone feels valued, respected, and empowered to be themselves. Our diverse workforce helps us learn from one another and better reflect the communities we serve. We welcome applicants from all backgrounds into our HC-One family and prioritise inclusive working practices across everything we do.

We are also enhancing the way we support residents through digital care planning. This technology is helping us streamline care, improve outcomes, and make daily tasks more efficient. As we continue to grow our digital capabilities, we’re looking for team members who are comfortable with technology—or open to learning. You\'ll be supported every step of the way.

We care about our colleagues and are committed to supporting your personal and professional development. From the moment you receive a job offer, we aim for the quickest possible turnaround to get you started, with full support every step of the way. With clear career pathways, continuous professional development, and postgraduate programmes, HC-One will invest in your growth—opening up opportunities at regional and national levels.

Please note: We are only able to consider applications from individuals who already have the full right to work in the UK. Unfortunately, we cannot offer sponsorship or accept applications from those on a time-limited visa. Applications that do not meet this criteria will not be progressed.

• Support the physical, emotional and social wellbeing of residents, including personal care (washing, dressing, hygiene) and meals.
• Assist with daily activities in the home and support residents with varying mobility needs.
• Deliver care with empathy, respecting individuality and dignity; provide comfort to residents who are distressed and support end-of-life care when required.
• Participate in safeguarding training and recognise signs of abuse, harm or neglect; report concerns and escalate actions as needed.

• Great work life balance
• An hourly rate is subject to experience and qualifications
• Paid Enhanced DBS/PVG
• Free uniform
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development and support to achieve qualifications
• GP online service for around-the-clock GP consultation
• Opportunities to learn from experienced colleagues as part of an outstanding team
• Colleague discounts – over 1600 high street discounts
• Wellbeing - Employee Assistance Programme with 24/7 support
• Recognition schemes such as ‘Kindness in Care’ and Long Service Awards
• Refer a friend scheme of up to £1000 per referral (role-dependent)