Customer Service Advisor

Together; Heald Green; On-site; GBP 20,000 - 30,000; Full time

Job summary

A mortgage solutions provider is seeking a Customer Service Advisor in Heald Green, UK, to deliver high levels of service and enhance customer experience. The role involves resolving inquiries, managing vulnerable customer cases, and striving for first-time resolutions. Ideal candidates should have experience in customer service, excellent communication skills, and attention to detail. Together commits to supporting diverse applicants and values their contributions, ensuring a supportive recruitment process.

Benefits

26 days holiday plus bank holidays

Free access to holiday homes

Discretionary annual bonus

Life assurance

Local gym access

Travel season ticket loans

Qualifications

• Experience within a Customer Service role.
• Ability to communicate technical details effectively through phone and email.
• Excellent attention to detail.

Responsibilities

• Deliver positive customer experiences throughout the customer journey.
• Ensure clear communication with customers.
• Strive to improve customer experience by recommending process changes.
• Manage vulnerable customer cases for appropriate support.
• Record complaints accurately and work towards resolution.
• Maintain relationships with customers to foster positive experiences.

Skills

Customer service experience

Clear communication skills

Attention to detail

Job description

• Working Hours: Standard (09:00am-17:30pm)
• Department: Customer Operations
• Office or Field Based: Office Based (Cheadle, SK8 3GW)
• Contract type: Permanent

Company Description

Benefits of working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As aCustomer Service Advisor,you will be delivering high levels of service so that customers' needs are met and appropriate outcomes are delivered. Through positive engagement you will be ensuring the customers are at the heart of what we do, aiming for first time resolution and positive customer experience.

As aCustomer Service Advisor, we are looking for someone to:

• Delivering positive customer experiences throughout the customer journey
• Clear and transparent in all communication with customers to ensure they understand the current situation
• Constantly striving to improve the customer experience by challenging existing processes and practices and recommending change where appropriate
• Managing vulnerable customer cases in order to ensure the most appropriate support is provided
• Identifying and accurately recording any complaints received from customers and achieve first time resolution
• Effectively communicating with customers in order to maintain relationships and provide positive customer experiences

Qualifications

• Experience within a Customer Service role
• Able to communicate with customers in a range of technical, detailed conversations by both phone and email, delivering information clearly and concisely and ensuring all relevant information is gained and shared and that outcomes and actions are agreed
• Excellent attention to detail

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

Job Location