Customer Care Representative - FIM - UK & Ireland

Boston Scientific Gruppe; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading medical device company located in Hemel Hempstead is seeking a Customer Care Representative to manage inventory and partner with sales teams. The role requires a minimum of 3 years in a supply chain environment, along with solid analytical skills, and proficiency in Excel and SAP. The successful candidate will help optimize processes and foster relationships with business unit managers and hospital staff, contributing to our shared vision of enhancing patient care and improving health outcomes.

Benefits

Attractive benefits package

Inspirational colleagues and culture

Fast-growing environment

International opportunities

Qualifications

• At least 3 years of experience in a supply chain environment or similar role.
• Strong analytical skills, comfortable with Excel.
• Customer-centric approach and willingness to drive improvements.

Responsibilities

• Support inventory management activities and monitor cycle counts.
• Process and analyze inventory data using company tools.
• Create and maintain ad hoc reports on inventory discrepancies.

Skills

Analytical approach

Solid Excel knowledge

Customer centric

SAP user

Willing to drive continuous improvement

Highly adaptable and flexible

Tools

Microsoft Excel

SAP

PowerPoint

Tableau

Job description

Customer Care Representative - FIM - UK & Ireland

Onsite Location(s): Hemel Hempstead, HRT, GB

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.

Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employees. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.

Purpose Statement

The Field Inventory Specialist will be responsible for processing Capital Equipment orders, monitoring and reconciling cycle counts of hospital consigned and sales rep assigned inventory. He or she will also liaise with the Sales team to ensure compliance with company policies is met and KPIs are reached.

Primary responsibilities will include data analysis, driving optimization programs with local business leads and customers, leveraging existing global tools and data sources.

Key Responsibilities

• Support inventory management activities (count schedule, tools and progress monitoring)
• Process and analyze cycle count data leveraging company tools, Microsoft Excel and ERP system
• Create, maintain and share ad hoc reporting on expiry scrap, inventory discrepancies and optimization programs
• Support and guide new product launches and transitions
• Support roll‑out and adoption of existing and new field inventory management tools
• Analyze field inventory landscape – identify priorities and opportunities for optimal balance between required service and cost (expiry scrap, inventory levels)
• Build relationship with divisional business unit managers, hospital staff and other functional stakeholders
• Ensure compliance to company policies
• Process orders coming in via fax, e‑mail or telephone for customers according to specific requirements
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier)
• Handle service complaints from customers and/or sales representatives

What are we looking for in you?

• At least 3 years of experience in a supply chain environment or similar role
• Analytical approach
• Solid Excel knowledge
• SAP user
• Customer centric
• Willing to drive continuous improvement
• Highly adaptable, flexible and willing to accept new ideas, processes and tool
• PowerPoint, Tableau, other DB and reporting tools knowledge is a preferred qualification

What we can offer to you:

• Attractive benefits package
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team‑oriented company culture
• International opportunities

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requisition ID: 616557

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem‑solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: Customer Service Representative, Supply Chain, ERP, SAP, Customer Service, Operations, Technology