TOD'S Group London - Full-time / Part-time Client Advisor

TOD'S Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail company in Greater London is seeking a Client Advisor to provide exceptional service to both international and local customers. Key responsibilities include welcoming customers, understanding their needs, and promoting the brand's image and products. The ideal candidate will have luxury retail experience, be fluent in English, and possess a strong interest in fashion. Additional languages such as Italian or French are a plus. This role emphasizes customer loyalty and high service levels.

Qualifications

• Experience in luxury retail, preferably in leather goods or shoes.
• Strong customer service skills and proactive approach in problem solving.
• Fluency in English; additional languages like Italian, French, or Mandarin are a plus.

Responsibilities

• Welcome and advise international and local customers.
• Detect and understand the customers' needs.
• Optimize turnover and enhance customer loyalty.
• Promote the brand's image, standards, and product range.
• Manage stock and optimize inventory processes.

Skills

Luxury retail experience

Fluent in English

Interest in fashion

Dynamism

Service-oriented

Job description

As a Client Advisor for Tod's Group, your missions will be :

• Welcome and advise international and local customers
• Detect and understand the customers’ needs
• Optimize the turnover
• Promote the brand’s image and standards / know the range / array of products displayed / offered
• Manage the stock and optimize (inventory, deliveries, transfer etc…) according to internal processes
• Drive a high level of service through the development of client relationship / Build customer loyalty

Luxury retail experience, preferably in leather goods / shoes

Dynamism, reactivity, service and result-oriented

Interest in fashion

Fluent in English

Other languages a plus (Italian, French, Mandarin,...)

Please send CV attached

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.