Customer Service Advisor (UK)

DP World Australia; Dover; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading ferry service provider is seeking an English-speaking Customer Service Advisor to join their Dover team. This permanent role involves engaging with customers through calls, emails, and webchat. Ideal candidates will have a positive attitude and flexibility to work weekends and evenings. While prior contact centre experience is appreciated, full training will be provided for the right individuals. Join us in enhancing customer experiences and driving your career forward.

Qualifications

• Ability to liaise with customers effectively.
• Flexibility to work weekends, evenings, and public holidays.
• Experience within a contact centre is preferred but not essential.

Responsibilities

• Liaise with customers via calls, emails, and webchat.
• Make bookings and respond to customer inquiries.

Skills

Positive attitude

Customer engagement

Flexibility

Job description

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.

A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.

Here at P&O Ferries we are seeking an English-speaking Customer Service Advisor to join our team here in Dover on a permanent basis.

If you have a positive and confident outlook, you understand customers and their needs and want to make a difference then this could be the role for you. This is an excellent opportunity to join a company who are a market leader in ferry travel and we can help you to take your career in any number of directions.

While we would like you to have some experience within a contact centre, don’t worry if you don’t as we can provide full training, we want to recruit individuals who can engage positively with customers and being their career with us here at P&O Ferries.

In this role you will liaise with customers, talking calls, making bookings, responding to emails and webchat from direct and indirect customers.

Location – Dover, this role includes working weekends, evenings and public holidays, so being flexible is key

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity. #pando