Customer Care Assistant jobs in Grande-Bretagne

Go back Cornwall Partnership NHS Foundation Trust

The closing date is 01 October 2025

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

We have an exciting opportunity available for an enthusiastic and highly motivated individual to join our Mid Cornwall ICA.

Our multidisciplinary team strives to deliver high quality and effective services to people experiencing severe and enduring mental health problems. We offer assessment and treatment of mental health problems, with a focus on effectiveness and recovery, working to promote the independence of our service users.

The team are looking for someone who can demonstrate the Trust's vision and values in practice, are motivated to be involved in innovation and service development and and are passionate about mental health. Ideally, you will havea core profession in Mental Health Nursing and experience working independently in a mental health setting.

As an ICMHT team member you must have both a positive outlook and sense of humour to accept the challenges of working in a busy locality that extends to seaside towns and rural locations.

You will need to have knowledge of the CPA process, legislation around mental health and The Mental Health Act as well as knowledge of general mental health problems, the impact this may have on service users and their treatment.

We need a person who can demonstrate passion and commitment to mental health issues, along with working flexibly as part of a team, to deliver innovative health and social care. You will receive regular support and supervision from the Management and Leadership team.

• To be responsible for the assessment of care needs and clinical management of a defined caseload within the Cornwall Partnership NHS Foundation Trust (CFT) Mental Health Service.
• To carry continuing responsibility for the development, implementation and evaluation of programs of care, utilising the care co-ordination system.
• To develop the interface between primary and secondary care services so the patients/carers are offered focused and co-ordinated packages of care that are appropriate to their needs.

This is a community-based role that requires frequent travel to various locations throughout the county including areas that may not be accessible by public transportation. Successful candidates will need to demonstrate how they will manage these travel requirements.

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

• Current professional registration - NMC
• Post Basic Training

• Experience working with adults with enduring mental illness.
• Community experience
• Knowledge of electronic record system, care co-ordination, risk assessment, management and suicide awareness

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cornwall Partnership NHS Foundation Trust