Customer Care Assistant jobs in United Kingdom

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of "creating meaningful lives together". They are passionate about creating meaningful experiences for residents and team members, offering exceptional care across a growing network of over 100 homes. Avery is committed to supporting and celebrating their dedicated team, providing a caring, supportive environment with opportunities for growth and development.

At Avery, we are not just one of the UKs largest providers of luxury elderly care homes—we are a place where people love to work. We believe the later years of life should be as enriching as any other, and we are passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Package Description: At Avery Healthcare, we are committed to supporting the people who care for our residents. We celebrate and support you every step of the way, and when you join us you will make a positive impact on residents' lives every day. You will have opportunities to learn and develop in a caring, supportive environment, and to grow within our close-knit team and culture that values respect, compassion, and a shared commitment to exceptional care.

ABOUT THE ROLE

Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents.

Other responsibilities will include:

• Assisting residents in all their personal hygiene care, ensuring optimum independence, dignity and respect at all times.
• Recognising and understanding clinical risk areas in residents (e.g., weight loss, pressure sores, risk of falls, signs of infections) and escalating identified risks in a timely manner.
• Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident.
• Practising safe systems of work across the range of tasks.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we offer a thorough induction and training programme to ensure confidence within your role.

Our ideal candidate must:

• Have the ability to communicate effectively both verbally and in writing.
• Demonstrate initiative and be respectful towards residents and other people in the home.
• Be an efficient worker who can carry reasonable instructions from other team members.
• Be able to be adaptive and flexible to cover a range of responsibilities at short notice.

Additional requirements

Please note: This role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

• Experience is not required; Avery Healthcare offers a thorough induction and training program to ensure confidence in the role. The ideal candidate should have the ability to communicate effectively, demonstrate initiative and respect towards residents, be an efficient worker who can carry out instructions, and be adaptable to cover a range of responsibilities.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.