Palace Host - Kensington Palace (Seasonal)

Historic Royal Palaces; Liverpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent cultural charity in the UK is seeking seasonal Palace Hosts for an exhibition at Kensington Palace. The role involves providing exceptional customer service, managing guest experiences, and ensuring safety. Ideal candidates should have experience in customer service and security, along with the ability to work well in teams. Flexible work schedules are available, with roles running from March to November 2026. Join to create memorable experiences for all visitors.

Qualifications

• Experience in customer service and security roles.
• Ability to work effectively as part of a team.
• Flexible and positive approach to visitor needs.

Responsibilities

• Provide high levels of customer service as Palace Host.
• Ensure safety and security of the palace and guests.
• Assist with bag searching and queue management.

Skills

Customer service experience

Security experience

Teamwork

Positive and flexible approach

Job description

Seasonal Contracts Available

• 9th March 2026– 13th September 2026
• 9th March 2026 – 8th November 2026

Full-time and Part-time roles available (2-5 days/wk)

All including weekend and bank holiday working.

Salary

PR11.3 £13.85 per hour (equates to £27,908 per annum pro rata for full time roles at 38.75 hrs per week, 7.75hrs/day) - salary subject to a pay review in April 2026, in line with London Living Wage.

About the Exhibition

Historic Royal Palaces is the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.

2026 Exhibition at Kensington Palace: The Last Princesses of Punjab: Discover the story of Punjabi princess and suffragette icon, Sophia Duleep Singh and five women who shaped her extraordinary life. Sophia and her sisters Catherine and Bamba, her mother Bamba Muller, grandmother Jind Kaur and godmother Queen Victoria each expressed womanhood, power, and royalty in different ways. They infused their identities and heritage into the causes they devoted themselves to, and became powerful changemakers in their own right.

For the first time, Queen Victoria's childhood home of Kensington Palace will offer an intimate look into six lives shaped by Empire. This new exhibition — created to celebrate Sophia's 150th birthday — will focus on the women of a royal dynasty whose destinies were profoundly and violently transformed by it.

Role Responsibilities

We are looking for seasonal staff to support the operation of this exciting exhibition.

As a Palace Host at Kensington Palace every moment is an opportunity to make someone’s day. Working as part of a team you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors, whilst also ensuring the day‑to‑day safety and security of our palaces, their collection and our guests.

Your main role will include bag searching, wayfinding, handing out and collecting the Palace’s Audioguides, and managing the entrance procedures including queue management. As a Palace Host you will also undertake cross‑role working as and when required to support the Palace Host Guides and Palace Host Sales in the running of the palace and the visitor experience.

Candidate Profile

The ideal candidate will have experience in customer service, security and working as part of a team. You will have a positive and flexible approach, being able to adapt your style to respond to visitor needs.

Season Flexibility

The full season at Kensington Palace runs 9th March 2026 – 8th November 2026, but we have shorter duration contracts available (9th March 2026 – 13th September 2026). We can potentially be flexible if you have other commitments at the start/end of the season.

Closing Date

Closing Date: 18th January 2025

Group Interviews

January 26th, 27th, February 2nd, 3rd