Sales Advisor

Kiko Milano; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail company in Greater London is seeking a customer-centric individual to join as a Sales Advisor. The role involves greeting and serving customers, managing transactions, and collaborating with various teams to enhance customer satisfaction. Ideal candidates should have strong customer service skills, sales experience, and an interest in boating or the Marine industry. This position offers opportunities for growth and a chance to excel in a dynamic environment.

Qualifications

• Passion for delivering fantastic customer service.
• Previous experience in a sales advisor/customer service position.
• Interest in boating or knowledge of the Marine industry.

Responsibilities

• Greet and serve customers, providing excellent service.
• Work on SOP system and handle customer transactions.
• Collaborate with Teams to maximize customer opportunities.

Skills

Customer service

Communication skills

Sales experience

Problem solving

Knowledge of Microsoft Windows and Office

Interest in boating

Job description

Responsibilities

• Greet and serve customers, being polite, patient and helpful from the moment they enter the branch.
• Work on SOP system and handle customers transactions.
• Deliver a balanced performance across key business metrics and KPI measures inline with business goals and objectives.
• Collaborate with Sales, Purchasing, Finance and Technical Teams to maximise customer opportunities and deliver a customer first culture.
• Assist in receiving deliveries and stock management procedures.
• Keep the branch clean, tidy, well presented and re-stocked.
• Assist the Branch Manager with obtaining and maintaining customer relationships.

Qualifications

• A passion for and experience in delivering fantastic customer service.
• Previous experience in a sales advisor/customer service position.
• Interest in boating and/or knowledge of the Marine industry.
• Good communication skills.
• Knowledge of Microsoft Windows and Office Applications.
• Able to plan, prioritise and problem solve.
• Knowledge of SOP systems.
• Result driven and highly motivated by delivering and exceeding targets.