Customer Care Assistant jobs in Kanada

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and B2B enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry‑leading businesses worldwide. For more information: www.mirakl.com.

To support the rapid adoption of the marketplace model and take an active part in our growth, Mirakl is looking for a Senior Enterprise Account Executive (DACH) to expand our success in Retail and Wholesale. You will be responsible for driving new enterprise opportunities, engaging C‑level stakeholders, and positioning Mirakl’s marketplace platform as a strategic growth lever for leading retailers and brands. You thrive in complex sales cycles, know how to build strong pipelines through a mix of outbound and ecosystem/partner channels, and you operate with strong sales discipline and forecasting accuracy.

We are looking for a high‑energy, creative, team‑oriented Account Executive DACH to join our rapidly growing EMEA Sales team and extend our success in the German‑speaking region.

You have demonstrable experience in enterprise B2B software sales, ideally with exposure to e‑commerce/retail or adjacent enterprise platforms. You can build senior relationships, create urgency and consensus across complex buying committees, and you bring strong territory ownership and forecasting discipline. You are comfortable with conceptual and solution selling and can translate business goals into a value‑based ROI story.

• Define a sales strategy and territory plan to meet quarterly objectives set by management.
• Target new enterprise clients aligned with Mirakl’s strategy across the DACH region.
• Establish and cultivate relationships with VP/EVP/C‑suite stakeholders in large organizations.
• Manage full‑cycle sales from first contact through negotiation and signature, coordinating technical, legal, procurement and financial steps.
• Drive a disciplined pipeline and forecast (Salesforce), with clear next steps and close plans.
• Leverage partners and the broader ecosystem to create and accelerate opportunities.
• Manage time and territory to maximize velocity, coverage, and enterprise penetration.
• Contribute to Mirakl’s network and regional visibility.
• Bring in net new deals and support account expansion motions where relevant.

The ideal candidate will have:

• 5+ years of sales experience, including 3+ years in SaaS / B2B software (e‑commerce, marketplace, platform, CRM/ERP/SCM, or performance‑improvement software is relevant).
• Proven success closing complex enterprise deals with multiple stakeholders and long sales cycles.
• Strong business acumen and ability to sell value/ROI at executive level.
• Strong work ethic, ownership mindset, and consistent over‑achievement.
• Excellent written and verbal communication skills.
• Fluent German and English are mandatory.

We keep it transparent and timely. Here’s what to expect:

• Application review: Our Talent Acquisition team reviews your application, assesses alignment with role requirements, and keeps you informed at each step.
• Introductory call (30 minutes): A conversation to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role.
• Interviews:
  • Business interview (45–60 minutes): Meet the hiring manager to discuss your experience, problem‑solving approach, and impact.
  • Values loop (3 conversations): Meet with team members from different functions to explore your alignment with our core values and ways of working.
  • Case study: A practical exercise (take‑home or live) designed to assess your approach to real‑world scenarios relevant to the role. You’ll receive clear instructions and evaluation criteria beforehand.
• Final decision and offer: We consolidate feedback quickly and aim to share decisions without delay. If successful, we’ll walk you through the offer details, benefits, and next steps.

If you’re excited to help drive Mirakl’s growth, eager to learn, and ready to make an impact, we encourage you to apply—even if you don’t meet every single requirement.

Mirakl is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

If you’re ready to join a hyper‑growth company at the heart of digital transformation for the world’s most forward‑thinking organizations, we strongly encourage you to apply.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.