Customer Care Assistant jobs in Grande-Bretagne

Are you the person who is passionate about people, fashion trends and creating an excellent shopping experience for all our customers that we are looking for?

This role is a great opportunity for someone building on a career in fashion retail management, someone ready for a new challenge and wants to be part of a business on an exciting journey!

Our Sales managers drive exceptional customer service and sales along with retail and operational standards through the leadership and development of their Team Leaders, Sales Consultants, and Sales Advisors to continuously develop the customer experience and drive commercial opportunities.
Working closely with the Store Manager, you will work together to meet area objectives whilst being a prominent figure on the store floor, working shoulder to shoulder with your team, and role modelling excellent customer service.

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed‿

• A Proven Track Record of working in Retail Management - Essential
• Strong Interest in Fashion Retail and Commercial Awareness -Essential
• A natural leader and role model who thrives in a fast-paced environment
• Innate attention to detail and the ability to make commercial decisions.
• An experienced professional who is adaptable, approachable, and resilient.
• Current and relevant product knowledge and market awareness

The successful candidate will start with us as soon as possible.

Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family-owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us.
We have 8 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say 4 of our stores also house our functional teams, allowing for a truly collaborative approach. In 2018, we launched our first eCommerce website and have been building on this ever since, setting up our historic business for a multichannel future. With exciting growth plans ahead of us, this is indeed a place of innovation, excitement, and opportunity.

• 25% Colleague Discount (across most areas)
• 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare a 24/7 online GP, mental health support service, get fit programme and more.
• Pension scheme