Customer Care Advisor jobs in United Kingdom

Department: Retail

Employment Type: Permanent - Part Time

Location: Boots, Fosse Park

As our Retail Sales Assistant, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis products. Your passion for Elemis and providing exceptional product knowledge to ensure strong sales KPIs are essential in this role.

Your organisation and attention to detail will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Contract Type: Permanent
Weekly Hours: 22.5 hours across 3 days - flexibility required

• To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
• To raise awareness of the Elemis brand and educate clients in the product and range.
• To participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
• Ensure products prescribed are appropriate to clients' needs and take into account medical contraindications.
• To assist the Account Management Team in accurately recording sales figures and stock levels to meet and exceed KPI’s as agreed by the business.
• To maintain the Elemis counter to the highest standards of cleanliness, hygiene and presentation.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

• Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars
• To be mindful of Elemis’ sustainability pledge when ordering Testers and Professional grade Products.
• To be mindful of Elemis’ sustainability pledge when planning and executing Promotional activities, reducing waste wherever possible.
• To carry out other duties as so requested by management at time to time.

• Proven track record in sales and link selling
• Good level and standard of UK/European education or equivalent
• Proven sales record
• Passionate in achieving results in a target driven environment.
• Previous experience working with a premium skincare brand with color
• Elemis treatment and product knowledge*
• Knowledge of the Elemis Company philosophy*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type