Lounge Host - British Airways Lounges - Gatwick

BaxterStorey; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality service provider is seeking a Lounge Host for the British Airways Lounges at Gatwick Airport. The ideal candidate will greet customers with excellent service, maintain high standards of cleanliness, and assist in food preparation. This position offers a flexible shift pattern of four days on and two days off, along with many employee benefits including training opportunities and free meals during shifts. Candidates must be friendly, professional, and able to provide a welcoming atmosphere.

Benefits

28 days holiday including bank holidays

Free meals on shift

Bespoke training and development

Pension and life insurance

Cycle to work scheme

Free onsite parking

Discounts on high street shops

Qualifications

• Friendly, confident and professional demeanor.
• Ability to maintain high standards of cleanliness and service.
• Experience in customer-facing roles preferred.

Responsibilities

• Greet customers at the British Airways Lounges.
• Ensure prompt and efficient service to customers.
• Maintain cleanliness in kitchen and restaurant areas.
• Assist in food preparation and make sure supplies are available.

Skills

Customer service

Hygiene standards

Food preparation

Communication

Teamwork

Job description

Company Description

Lounge Host, BA Lounges

Gatwick Airport

£13.85 per hour.

Four on, two off shift pattern

If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.

Job Description

Whenever customers visit the British Airways Lounges at Gatwick Airport, you'll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you'll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

What will you be doing as a Lounge Host:

Your task will be to uphold our high standards by making sure that our customers get a great experience. That means being smart, cheerful and approachable, keeping counters and displays in tip-top condition, clearing tables promptly, and making sure BA specifications and guests' expectations are met on every shift.

• Ensure that customers are given a prompt and efficient service
• Assist in the preparation of food and snacks.
• Keep the kitchen and restaurant areas in a clean and tidy state at all times.
• Provide a friendly, efficient and hygienic service to all customers.

Additional Information

THE BENEFITS

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme
• Uniform
• Free onsite parking

This role operates on a 4/2 shift pattern involving two early shifts starting from 04:30, followed by two late shifts typically finishing between 20:30 and 21:30, followed by two days off. We are open seven days per week including bank holidays.

Please note that this role is based at an international airport and therefore, successful applicants will require photographic ID, and pass a basic disclosure which we will apply for. In order to apply for an airside pass we will require verifiable evidence of your past five years of work/education history.