Customer Care Advisor jobs in United Kingdom

TRIP’s mission is to create calm in the everyday chaos for our community, offering next‑generation wellness products to power their lifestyle and nurture mental wellbeing.

Co‑founders, husband and wife team Olivia and Daniel discovered plant‑based wellness after a transformative personal experience and decided to launch TRIP in 2019 to bring the most delicious, highest quality functional drinks and supplements to millions of people globally.

Now the world’s #1 Calming Beverage Brand, TRIP’s award‑winning drinks and wellness products are crafted with botanicals and adaptogens to help people relax, unwind and find balance. Since launch, TRIP has rapidly expanded from the UK to across Europe and North America, generating over $100 million in sales. TRIP products are now available in leading supermarkets, natural retailers and online.

Our vision is to become the global leader in calming drinks and supplements. Synonymous with calm in the same way Red Bull is with energy. We move fast, think big and are committed to becoming the defining brand for a generation who drinks less but prioritises mental wellbeing more than ever. There has never been a better time to join our incredible team and be part of the movement!

We are on the lookout for someone extraordinary to join us as Field Sales Manager, Impulse, where you will support the growth of our exciting brand across the impulse and convenience channel by leading and developing a small field sales team. Combining hands‑on field activity with coaching, planning, and performance tracking, this role focuses on driving distribution, visibility, and execution standards in‑store.

• Lead, motivate, and support a small team of Field Sales Executives
• Deliver strong in‑store execution across wholesalers, forecourts, and independent retailers
• Plan and prioritise field coverage to maximise ROI and reach key stores
• Brief the team on promotions, NPD launches, and merchandising standards
• Monitor performance using store data, EPOS, photos, and feedback
• Build strong relationships with store managers and regional contacts
• Support new product launches with excellent in‑store execution
• Manage core reporting, performance tracking, and issue escalation
• Work closely with internal teams to align national plans with in‑store execution
• Act as a professional brand ambassador and role model in the field

• Some experience in field sales, merchandising, or retail within FMCG is preferred but not essential
• Strong communication and people skills, with the ability to coach and motivate others
• Highly organised with the ability to plan routes, manage time, and prioritise effectively
• Comfortable working in a fast‑paced SME environment and willing to be hands‑on
• Positive, resilient, and proactive approach to problem‑solving
• Full UK driving licence and willingness to travel regularly

This position is open to UK citizens, permanent residents, or individuals who have the legal right to work in the UK on a valid visa.

• Salary plus Car Allowance
• Private Healthcare with Vitality including Virgin Gym 50% off
• Holiday: 24 days + birthday off!
• 1 Wellness Day
• Pension plan
• Potential to take part in the company share scheme
• TRIP product discount & Friends+Family codes
• Mindfulness support with Calm App membership
• Breakfast and snacks provided
• Sleep support with monthly Dream Drops CBD Oil allowance
• Sabbatical: After 2 years of service, a 6‑week sabbatical is available
• Dog Friendly office
• Regular team socials & events