Customer Care Advisor jobs in United Kingdom
Sales Executive - 12Month FTC- Health and Personal Care
Michael Page (UK)
NATIONAL SALES EXECUTIVE - KEY ACCOUNTS
HIRING PEOPLE
Account Manager
Henley Executive
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Fitness Superstore
Strategic Account Manager - REMOTE
Jobgether
Connect with headhunters to apply for similar jobsGraduate Sales Account Manager
BMS Engineering Recruitment
Sales Consultant
The Guinness Partnership
Sales Adviser/Retail Advisor
Yours Clothing
Graduate Field Sales Representative
BMS Engineering Recruitment
Client Travel Sales Manager
FREE NOW
Palace Host - Kensington Palace (Seasonal)
hireful
Enterprise Customer Success Manager
Navan
Sales Executive
Bright Purple
Field Sales Executive
CITRUS CONNECT LTD
Electronic Gaming Host
The Rank Group
Client Account Manager
Job summary
A recruitment firm is seeking a dedicated Client Account Manager in Weybridge to manage client relationships in the Technology & Telecoms sector. Responsibilities include maintaining client satisfaction, coordinating service delivery, and resolving issues efficiently. Ideal candidates should possess strong communication and analytical skills, with proven experience in similar roles. A comprehensive benefits package is offered, promoting well-being and professional growth in a collaborative environment.
Benefits
Qualifications
- Proven experience in a client management role.
- Strong interpersonal and communication skills.
- Ability to adapt to new tasks and multi-task effectively.
- Knowledge of the Collections & Recoveries Industry is beneficial.
- Understanding of Data Protection legislation and ISO27001.
Responsibilities
- Manage relationships with key clients to ensure satisfaction.
- Act as the main contact for client queries.
- Coordinate with internal teams for timely service delivery.
- Monitor client accounts for upselling opportunities.
- Prepare and present detailed reports on account activity.
- Resolve client issues effectively.
- Collaborate with sales and marketing teams.
- Ensure compliance with policies and regulations.
Skills
We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames.
Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions to businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients.
- Manage and maintain relationships with key clients to ensure satisfaction and retention.
- Act as the main point of contact for client queries and support requests.
- Coordinate with internal teams to ensure timely delivery of services and solutions.
- Monitor client accounts to identify opportunities for upselling or cross-selling.
- Prepare and present detailed reports on account activity and performance metrics.
- Resolve client issues promptly and effectively to maintain trust and satisfaction.
- Collaborate with sales and marketing teams to align strategies with client objectives.
- Ensure compliance with company policies and industry regulations.
- Maintain compliance with financial regulations, and review internal controls
- Recommend system and process improvements
- Adhoc project work relating to operational efficiencies / enhancements
- Respond daily to internal and external communication via email or phone
- Support wider finance tasks as required, and uphold Consumer Duty standards
- The role requires analytical and communication skills to bridge the gap between finance and non-finance teams.
- Have strong interpersonal and communication skills both written and verbally
- Have proven experience in a similar role
- Be versatile and flexible to adapt to new tasks
- Be a proven multi-tasker, with problem solving and analytical skills
- Have excellent attention and knowledge would be beneficial:
- Knowledge of the Collections & Recoveries Industry
- Understanding of Data Protection legislation and requirements of standard ISO27001
- Permanent position located in Weybridge.
- Comprehensive benefits package to support your well-being.
- Opportunity to work within the innovative Technology & Telecoms sector.
- Collaborative work environment with a focus on professional growth.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.