Client Account Manager

Michael Page; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment firm is seeking a dedicated Client Account Manager in Weybridge to manage client relationships in the Technology & Telecoms sector. Responsibilities include maintaining client satisfaction, coordinating service delivery, and resolving issues efficiently. Ideal candidates should possess strong communication and analytical skills, with proven experience in similar roles. A comprehensive benefits package is offered, promoting well-being and professional growth in a collaborative environment.

Benefits

Comprehensive benefits package

Opportunity for professional growth

Qualifications

• Proven experience in a client management role.
• Strong interpersonal and communication skills.
• Ability to adapt to new tasks and multi-task effectively.
• Knowledge of the Collections & Recoveries Industry is beneficial.
• Understanding of Data Protection legislation and ISO27001.

Responsibilities

• Manage relationships with key clients to ensure satisfaction.
• Act as the main contact for client queries.
• Coordinate with internal teams for timely service delivery.
• Monitor client accounts for upselling opportunities.
• Prepare and present detailed reports on account activity.
• Resolve client issues effectively.
• Collaborate with sales and marketing teams.
• Ensure compliance with policies and regulations.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem-solving

Flexibility

Job description

We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames.

Client Details

Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions to businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients.

Responsibilities

• Manage and maintain relationships with key clients to ensure satisfaction and retention.
• Act as the main point of contact for client queries and support requests.
• Coordinate with internal teams to ensure timely delivery of services and solutions.
• Monitor client accounts to identify opportunities for upselling or cross-selling.
• Prepare and present detailed reports on account activity and performance metrics.
• Resolve client issues promptly and effectively to maintain trust and satisfaction.
• Collaborate with sales and marketing teams to align strategies with client objectives.
• Ensure compliance with company policies and industry regulations.
• Maintain compliance with financial regulations, and review internal controls
• Recommend system and process improvements
• Adhoc project work relating to operational efficiencies / enhancements
• Respond daily to internal and external communication via email or phone
• Support wider finance tasks as required, and uphold Consumer Duty standards
• The role requires analytical and communication skills to bridge the gap between finance and non-finance teams.

Profile

• Have strong interpersonal and communication skills both written and verbally
• Have proven experience in a similar role
• Be versatile and flexible to adapt to new tasks
• Be a proven multi-tasker, with problem solving and analytical skills
• Have excellent attention and knowledge would be beneficial:
  • Knowledge of the Collections & Recoveries Industry
  • Understanding of Data Protection legislation and requirements of standard ISO27001

Job Offer

• Permanent position located in Weybridge.
• Comprehensive benefits package to support your well-being.
• Opportunity to work within the innovative Technology & Telecoms sector.
• Collaborative work environment with a focus on professional growth.