Customer Care Advisor jobs in United Kingdom

Be part of a collaborative company that values people as much as performance and grow your career in renewable energy with us!

We are a dynamic and growing company providing specialised services for utility-scale solar projects from revamping and repowering to new construction. As part of our expansion, we are excited to offer an outstanding opportunity for a Senior Commercial Manager to join our Asset Management team.

Our work is driven by four core values : Expertise, Response, Transparency, and Passion.

• We combine technical excellence and know-how to deliver maximum plant efficiency.
• We invest in innovation, equipment, and internal expertise to guarantee autonomy and responsiveness.
• We value transparency to build long-term trust with our customers.
• And above all, we are passionate about building strong, lasting client relationships.

If you want to be part of a team of multi-disciplined engineers and solution providers who are shaping the future of renewable energy, this is the role for you.

As Senior Commercial Manager, you will play a key leadership role within our Asset Management team, overseeing the commercial, financial, and soft-technical aspects of PV and wind projects across the UK.

You will be responsible for managing project economics, contracts, reporting, and stakeholder relationships. Working in a dynamic team across the UK, Germany, and Italy may require occasional travel across Europe.

• Lead and coordinate management of assigned PV and wind portfolios.
• Monitor income and expenses of renewable energy operating companies.
• Prepare and maintain liquidity planning, budgets, and cost controls.
• Produce clear and accurate investor, owner, and bank reports on financial performance.
• Oversee operations, maintenance, and service contracts for operating companies.
• Support quarterly and annual financial statement preparation.
• Manage insurance and warranty claims on behalf of project companies.
• Liaise and collaborate with investors, banks, technical teams, auditors, tax advisors, and public authorities.
• Organise and manage shareholder meetings from preparation to execution and follow-up.
• Oversee internal reporting on plants and coordinate with client plant managers.
• Approach complex, multidisciplinary tasks with structured problem-solving and effective stakeholder management.

• Commercial / financial training or equivalent qualification.
• Minimum 3 years’ experience in renewable energy asset management (solar and / or wind) or real estate asset management.
• Strong financial, commercial, and contract management expertise.
• Independent, resilient, and detail-oriented approach to work.
• Highly proficient with MS Office applications.
• Excellent English communication skills (native-level or equivalent).
• Strong interpersonal and leadership skills with a collaborative mindset.

You will be reporting to the Head of Asset Management.

Location: Hybrid (UK-based, with collaboration across UK, Italy and Germany)

We recognise that our people are the driving force behind our success. In addition to competitive compensation, we offer a comprehensive benefits package :

• Employee Assistance programme
• Pension scheme
• Length of service policy
• Inflation support policy
• Refer a friend incentive
• Enhanced Paternity leave
• Medical Cash plan
• Team building days
• Great company culture and regular social events
• Wellness Wednesday- 30 minutes break for mindfulness
• Extensive learning and development programme
• Regular wellbeing check-ins
• Company mobile phone
• 25 days of annual leave plus Bank holidays
• Toil mechanism
• Flexible working policy

At Stern Energy, we are deeply committed to promoting equity and inclusion, and we celebrate the diversity of our team—both those who are with us today and those who will join us in the future. We encourage applications from individuals of all backgrounds, regardless of gender, gender identity, national origin, religion, social, cultural, or ethnic background, sex, sexual orientation, age, disability, pregnancy, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on business needs, job requirements, and qualifications. We strive to be an equal opportunity employer, fostering an inclusive environment where everyone is respected and free from discrimination or harassment.