Account Manager

Orion Electrotech; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic manufacturing company is seeking an experienced Account Manager to enhance customer relationships and drive commercial success. In this on-site role, you'll manage a portfolio of clients, ensuring their needs are met from order placement to shipping. Key responsibilities include coordinating with internal teams, presenting KPIs to leadership, and conducting quarterly reviews. The ideal candidate has experience in account management within a manufacturing setting and possesses strong communication and negotiation skills.

Qualifications

• Proven experience managing customer accounts in a manufacturing environment.
• Communication and interpersonal skills to build relationships with stakeholders.
• Commercial awareness and confidence in negotiation.

Responsibilities

• Serve as the primary point of contact for allocated customers.
• Coordinate order planning with various teams.
• Organise and lead Quarterly Business Reviews (QBRs).
• Present customer KPIs and financial data to senior leadership.
• Monitor slow-moving and excess materials.

Skills

Customer relationship management

Communication skills

Negotiation skills

Interpersonal skills

Task management

Job description

Account Manager

Haddenham

Full-time On-site only

37 hours per week (Mon-Thurs 08:30-17:00, Fri 08:30-13:30)

Are you passionate about building strong customer relationships and driving commercial success? We're looking for an experienced Account Manager to join our dynamic Commercial team in a fast-paced manufacturing environment.

As an Account Manager, you'll take ownership of a portfolio of customers, acting as their voice within the business. You'll manage day-to-day communication, ensure scheduling requirements are met, and oversee the entire order process—from initial placement to final shipment. This is a customer-facing role that plays a key part in delivering exceptional service and supporting business growth.

Key Responsibilities as an Account Manager

• Serve as the primary point of contact for allocated customers, ensuring their needs are met.
• Coordinate order planning, liaising with procurement, production, quality, and engineering teams.
• Organise and lead Quarterly Business Reviews (QBRs).
• Prepare and present customer KPIs and financial data to senior leadership.
• Monitor slow-moving and excess materials, ensuring accountability.
• Support commercial negotiations for new projects and continuous improvement initiatives.

What We're Looking For in an Account Manager

• Proven experience managing customer accounts in a manufacturing environment.
• Communication and interpersonal skills to build relationships with stakeholders.
• Commercial awareness and confidence in negotiation.
• Ability to manage multiple tasks and remain composed under pressure.
• Background in electronics manufacturing or a closely related sector.
• Full UK driving license and willingness to travel occasionally within the UK and abroad.

If this opportunity as an Account Manager suits you, please apply, and contact Jemma at Orion Reading