Customer Care Advisor jobs in Großbritannien

Octopus Energy is at the forefront of the energy transition, making energy cheaper and greener through its cutting-edge technology. The flexibility team is building the next generation of products and tools to make energy more flexible. These include our flagship Intelligent Octopus product automating demand shift for 300,000 customers, saving 2 million customers money through Saving Sessions and Free Electricity Sessions, and managing 568MW of large grid-scale batteries to balance the system. The team develops products that are used by millions of customers, helping boost renewables use and decarbonise energy systems worldwide.

We are seeking a Commercial Manager to drive our expansion into new flexibility markets. This role involves identifying opportunities, launching relevant products, establishing partner agreements, and paving the way for rapid growth within our dynamic team.

We encourage you to apply, even if you don’t hit 100% of the requirements.

• Lead all commercial aspects for the flexibility team, spanning business development, partnerships, contract negotiations, and strategic planning.
• Identify and evaluate new flexibility opportunities, including C&I applications, grid-scale battery storage, or something we haven’t thought of yet.
• Get new pilots and products to market - working with Octopus internal teams, you’ll be responsible for developing first of a kind products that address market needs, launching MVPs and developing early stage products.
• Scale and grow successful products - after achieving product-market fit, setting products on a path to maturity and reaching customers at scale.
• Cultivate and maintain strong relationships with key partners to address opportunities.
• Support broader strategic thinking on the team - as the flex team’s work scales, developing thinking on which areas to target and where value lies.

• Great commercial instincts – able to balance genuine customer-first sales conversations with navigating more complex contract discussions when needed.
• Ability to get stuff done at pace - time to market and trial is often a key differentiator - we’re looking for someone who can move fast to deploy and iterate solutions.
• Quantitative and written communications skills - someone who can understand key value drivers and articulate a business case.
• Interpersonal - ability to build rapport and work with internal and external teams.
• Energy markets understanding is a plus but not a prerequisite.

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at hiring@octoenergy.com and we’d love to help!

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.