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Job summary
A convenience store chain in Tewkesbury is seeking a Customer Service Assistant to enhance the customer experience in a fast-paced retail environment. The role requires excellent customer service skills, the ability to work as part of a team, and an understanding of store operations. Flexible working arrangements are supported. Competitive benefits are offered including discounts and insurance.
Benefits
Qualifications
- Must be above the school leaver’s age.
- Ability to work in a fast-paced environment.
Responsibilities
- Serve customers with passion and pride.
- Maintain a clean and organized store.
- Participate in community and charity events.
Skills
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Client: One Stop
Location: Tewkesbury, United Kingdom
Job Category: Other
EU work permit required: Yes
f7870146a15a
52
12.08.2025
26.09.2025
One Stop • Tewkesbury • Apply by 23-May-2025
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- Serving customers with passion and pride, providing great natural service.
- Encouraging customers to give feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Practicing safety in all tasks based on training.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in delivering profit.
- Living the company values, making everyone feel welcome, and following policies.
- Clocking in and out accurately for correct pay.
- Following security procedures and wearing safety equipment.
- Following the think 25 policy when serving age-restricted products.
- Responding quickly to assistance calls or interventions, especially at self-service checkouts.
- Maintaining a clean, tidy, and organized store environment.
- Potentially running shifts in the absence of managers.
- Following all safety and legal training.
- If applicable, managing day-to-day operations of the Post Office, including passing relevant background checks.
We support flexible working arrangements. Discuss your needs with us during the application process.
Serving our customers, communities, and planet better every day.
- Customers are at the heart of everything we do
- We treat each other well
- We work as one team
- We make things easier
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are part of Tesco, operating independently from our support centre in Brownhills, Walsall.
Applicants must be above the school leaver’s age. Benefits include discounts, insurance, medical care, flexible working, and more.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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