Account Executive - Client Retention

The Portfolio Group; Ringway; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading client management firm in the United Kingdom is seeking a passionate Account Executive for Client Retention to manage client portfolios and drive retention and renewal rates. Ideal candidates will have B2B experience and strong negotiation skills. You will enjoy a competitive salary and performance-based incentives, contributing to a fast-growing business that values client satisfaction and success. Apply now to take your sales career to the next level!

Benefits

Competitive base salary

Average OTE 50k

Performance-based incentives

Ongoing training and career advancement opportunities

Qualifications

• Proven experience in an Account Executive or retention-focused role.
• Strong negotiation and communication skills.
• Comfortable working with KPIs and retention targets.

Responsibilities

• Manage and nurture a portfolio of clients.
• Drive strong retention and renewal rates.
• Conduct renewal negotiations and handle retention discussions.
• Identify and promote additional services and upsell opportunities.
• Deliver new client implementations.
• Maintain accurate CRM records and performance reports.
• Engage with internal teams for a seamless client experience.
• Communicate with clients via phone, video, email, and in-person.

Skills

Negotiation skills

Communication skills

B2B experience

Organisational skills

Proficiency in Microsoft Office

Job description

Account Executive – Client Retention

Location: Manchester, office based.

Competitive salary, bonus and uncapped commission – OTE 50k.

We’re looking for a driven and experienced Account Executive with a passion for client retention to join our key client Relationship Management team. This is a fantastic opportunity for someone who thrives on building strong client relationships, delivering value, and consistently achieving high renewal rates.

Day-to-Day Responsibilities

• Manage and nurture a portfolio of clients.
• Drive strong retention and renewal rates.
• Conduct renewal negotiations and handle retention discussions.
• Identify and promote additional services and upsell opportunities.
• Deliver new client implementations.
• Maintain accurate CRM records and performance reports.
• Engage with internal teams to ensure a seamless client experience.
• Communicate with clients via phone, video, email and occasional face-to-face meetings.

What you Bring to the Team

• Proven experience in an Account Executive or retention-focused role.
• B2B experience.
• Strong negotiation and communication skills.
• Highly organised with excellent attention to detail.
• Confident, proactive, and results-driven.
• Comfortable working with KPIs and retention targets.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• A positive, flexible and energetic approach.

Why Join My Client

This is a great opportunity to join a fast-growing business where your performance directly contributes to client satisfaction and company success.

What My Client Offers

• Competitive base salary + Average OTE 50k + Excellent Benefits with achievable bonuses allowing you to directly benefit from your successes.
• Performance-based incentives, bonuses, and regular team celebrations to reward and acknowledge your hard work.
• Professional and supportive development with ongoing training and opportunities for career advancement within the company.

How to Apply

If you are a motivated sales professional looking to take your career to the next level and reap the rewards of your dedication, apply now by sending your CV or click apply.

I look forward to receiving your application!