Customer Care Advisor jobs in United Kingdom

Location: Elgin, Scotland
80,000 - 90,000 + Car Allowance + Package

I am partnered with one of the UK's most respected infrastructure delivery organisations to recruit a highly capable Commercial Manager to lead commercial performance across a portfolio of strategic power projects across Scotland.

This long-term programme runs through to 2032 - offering career stability, an exciting challenge, and the opportunity to influence the delivery of nationally significant infrastructure supporting the UK's transition to net zero.

You will be based predominantly in Elgin (with hybrid working), with regular presence across sites in Inverness and Aberdeen, as you oversee commercial activity on multiple high-value transmission works.

As Commercial Manager, you will:

• Lead commercial strategy and delivery across a portfolio of major infrastructure schemes
• Mentor and shape a commercial team, scaling resource to match project complexity
• Ensure contract compliance on NEC Option A and C forms, including governance, risk management, and value creation
• Support senior operational leaders in managing commercial risk and programme performance
• Provide commercial assurance and reporting across the framework
• Maintain margin confidence, manage cashflow, forecast performance, and escalat risk appropriately
• Drive subcontract procurement and timely placement of commercially robust packages
• Manage change, compensation events, warranties, and end-to‑end contract administration
• Ensure client requirements are clearly understood and embedded in delivery planning

• Proven commercial leadership experience within major infrastructure or regulated frameworks
• Strong knowledge of NEC (Options A & C) contracts is essential
• Experience within transmission, utilities or framework delivery environments is beneficial but not essential
• A strategic, commercially astute leader able to manage risk, cashflow, and value performance
• Strong communication and stakeholder engagement skills
• A professional qualification is required; Chartered RICS, CIOB or ICE highly desirable

This role provides a unique platform to help shape the delivery of critical national infrastructure whilst working for one of the countries leading infrastructure main contractors. You'll be offered a role that includes excellent career progression and a generous salary & package that includes:

• 80,000 - 90,000 salary
• Car / car allowance
• 37.5-hour working week
• Private pension contributions
• 25 days annual leave + bank holidays
• Extensive professional development support
• 2 paid volunteering days per year

If you're an experienced Commercial Manager keen to secure a key role with an industry leading name, get in touch with Matt Clegg at Gold Group for a confidential discussion.

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