Membership Sales Advisor

YMCA of South Florida; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional community-based organization is seeking a Sales Associate in the United Kingdom, England. This role involves driving membership sales through effective prospecting and follow-up. Candidates should have a high school diploma, excellent customer service skills, and a strong desire to serve the community. Responsibilities include making outbound calls, maintaining lead databases, and exceeding sales goals. A positive attitude, good organizational skills, and bilingual ability in English and Spanish are preferred. Flexible hours required for evenings and weekends.

Qualifications

• Minimum of 1 year of customer service or sales experience.
• Ability to address difficult member situations in a professional manner.
• Must demonstrate a strong desire to serve others.

Responsibilities

• Follow the direction of the Sales Director for member sales systems.
• Drive sales through prospecting and making outbound calls.
• Ensure timely follow up on new leads and maintain accurate records.

Skills

Customer service

Sales experience

Interpersonal skills

Organized

Problem solving

Bilingual (English and Spanish)

Education

High School degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Essential Functions / Job Duties

• Follows the direction of the Sales Director to ensure standard delivery of the Association Membership Sales Systems.
• Drives sales through prospecting, lead generation, touring and making outbound phone calls of 50‑70 or more per day. Adjusts outbound call volume at direction of supervisor and based on center and association needs or promotions.
• Participates in grassroots, or outside marketing to drive new leads.
• Ensures prompt and timely follow up of all new leads.
• Ensures timely and accurate entry of all leads and sales into lead database.
• Responsible for achieving personal Key Performance Indicators {KPls), including appointments, leads and closing rates.
• Responsible for the data input and accuracy of new member records.
• Prospects for new corporate/employer leads through engagement with new members.
• Ensures engagement and retention by connecting new members with program areas and setting new member onboarding appointments with healthy living.
• Responsible for achieving and exceeding monthly sales, including personal goals.
• Welcomes visitors and prospective members by greeting them in person or on the telephone and answering all inquiries.
• Provides members and nonmembers with information pertaining to facility functions and history of the YMCA.
• Converts participants and other nonmembers into members.
• Contribute and implement innovative ideas to improve membership operations.
• Assists members with check‑in procedures as needed.
• Maintain professional safe and clean environment in member services areas.
• Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.

Time Management

• 95 % of focus is on driving traffic and closing sales in family center
• Works 5–10 hours per week on the membership desk

Qualifications, Skills and Abilities / Position Requirements

• High School degree or equivalent
• Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills Minimum of 1 year of customer service or sales experience.
• Ability to work independently, and as part of a team.
• Ability to multitask and meet deadlines in a fast‑paced environment.
• Organized and detail‑oriented
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must demonstrate a strong desire to serve others and give back to our community.
• A professional, goal‑driven, self‑motivated leader with a positive attitude.
• Ability to problem solve.
• Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility.
• Have a strong work ethic, excellent customer service skills, be punctual and reliable in attendance
• Excellent computer skills and experience with standard business software i.e. Microsoft Excel and Word.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Ability to respond to safety and emergency situations.
• Bi‑lingual, English and Spanish language preferred.

Position Profile

• Outgoing personality enjoys speaking to people.
• Innate desire to generate new sales and provide excellent customer service.

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily works in an office environment; however occasionally visits outdoor program events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to success perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities. Being in good physical health with full range of body motion, including manual and finger dexterity and eye‑hand coordination. Requires corrected vision and hearing to normal range. Occasionally requires working under stressful conditions or working irregular hours.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Employment at the YMCA is at‑will. It is purely voluntary, based upon the consent of both the Association and the staff member. No expressed or implied contractual rights should be inferred from this job description.

As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening.

As a Drug‑Free Workplace, all new hires must successfully complete a drug test. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.

The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.