Customer Care Advisor jobs in United Kingdom

Retail Design & Sales Consultant Based Cheltenham

Looking for a new and exciting opportunity with further training and career progression!

Basic salary c£29,000 plus bonus, pension, healthcare cash plan, discounts on shopping, travel, gym, staff discounts, pension, holidays.

My client is seeking a Retail Design & Sales Consultant with experience of working in interior design in either bathrooms, tiles, or kitchens within the luxury retail industry.

As a Retail Design & Sales Consultant, you will have a flair for designs and colour with a good understanding of design principles, space planning, aesthetics, and a good appreciation for high-end products.

As a Retail Design & Sales Consultant you will be an excellent communicator, outgoing, enthusiastic, and confident personality and possesses a strong interior design background and demonstrate you can work on your own initiative and as part of a team.

As a Retail Design and Sales Consultant, you will be responsible for providing design expertise and sales support to clients, collaborating with customers to understand their design preferences and requirements, whilst offering tailored design solutions and guiding them through the sales process. You will play a pivotal role in ensuring customer satisfaction and achieving sales targets.

• Exceptional communication and interpersonal skills to effectively collaborate with clients and internal stakeholders, with the ability to build and nurture relationships with discerning clientele.
• Demonstrate the ability to present and sell design concepts to clients.
• Proficiency in any of the following design software and tools (e.g., Virtual Worlds, AutoCAD, SketchUp, Adobe Creative Suite)
• Knowledge of construction materials, finishes, and product specifications would be advantageous, but not essential
• Ability to manage multiple projects simultaneously and meet deadlines.
• Results-oriented with a proven track record in achieving sales targets.

Duties

• Greet customers and assist them to effectively find what they are looking for
• Complete sales accurately and efficiently
• Continue to learn about the all-product ranges and regularly update to meet changing trends
• Provide exceptional customer service and guidance to all customers
• Engage with clients to understand their design preferences, requirements, and budget constraints.
• Conduct thorough needs assessments to determine the most suitable design solutions for clients' spaces or projects
• Build strong relationships with clients, establishing trust and rapport to ensure customer satisfaction and repeat business.
• Actively promote and sell design, products, and solutions to clients.
• Prepare detailed design proposals and product recommendations (which includes other material samples) and produce visual drawings if required
• Present design solutions to clients, addressing their technical necessities and feedback and making necessary revisions where required to generate sales.
• Efficiently provide accurate and detailed product information, pricing, quotes, sales orders and after sales care to seamlessly facilitate the sales process.
• Close sales deals in a professional and timely manner.
• Continually learn about our product ranges which we regularly update to meet changing tile trends
• Share your expertise with clients by providing insights and recommendations on design choices, materials, and finishes.
• Share your expertise with the internal team
• Help to curate display solutions for our showrooms and give direction to the new product forum
• Key holder opening and closing the showroom.
• Assisting with showroom paperwork