Customer Care Advisor jobs in United Kingdom

Department: Region 12

Employment Type: Permanent - Full Time

Location: Birmingham Central

Compensation: £25,400 - £29,210 / year

Here at Safestore our people make the difference. We’re a friendly team and thrive on providing outstanding customer service, whilst selling the right storage solution to our customers.

Don’t worry if you don’t have all the skills now, Safestore supports every colleague with their training. We just want you to be yourself, and before you know it you will be part of the Safestore team dazzling our customers and achieving your store’s bonus targets.

This is a full-time, permanent role where you’ll work 40 hours per week on a rota basis, covering 5 out of 7 days. Shifts will fall within our opening hours: Monday to Saturday from 7:30am to 6:30pm (with extended hours on Thursdays until 8:30pm) and Sundays from 10:00am to 4:00pm.

In this location, you will earn £12.21 per hour (£25,400 per annum) - increasing to £14.04per hour upon completion of training, including a bonus each month - £29,210 per annum.

• We are small teams and with a very close management line to support and develop our sales consultants every step of the way
• 28 days paid holiday per year (including bank holidays)
• Bonuses of up to 50% of basic monthly salary for achieving targets.
• An unmatched sales development programme with no experience required, offering pay increases as you complete each module and a clear path to becoming a Store Manager with growth potential
• Enhanced parental leave
• Pension scheme
• Healthcare cash plan for all colleagues
• Wellbeing initiatives such as discounted gym membership and a cycle to work scheme
• Sharesave scheme with huge success historically for our colleagues
• Colleague and family discounts on Safestore products and services
• Employee Assistance Programme

• Sales: Achieving your targets by understanding every customer’s requirements and advising on the best solution from enquiry through to move in.
• Customer Service: Identifying every opportunity to maximise customer experience with exceptional service.
• Store Standards: Take pride in managing a store’s overall responsibilities, including Health and Safety and maintaining exceptional standards to create a great impression for customers .

• Be able to communicate and build relationships with all stakeholders
• Be enthusiastic and friendly with a great attitude
• Be willing to learn and develop new skills
• Enjoy varied work- no two days are the same
• Be motivated and able to work in a team and independently aiming to achieve your store targets.