Hybrid Banking Customer Experience Specialist

JPMorganChase; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial institution in the UK is hiring a Customer Service Specialist to deliver exceptional service and assist customers with their financial needs. This role requires a passion for customer support, strong communication skills, and the ability to resolve issues effectively. You will engage primarily through calls, working on a flexible schedule of 35 hours over 4 days. Join us to redefine banking experiences and be part of a recognized top-tier team supporting customers in challenging situations.

Benefits

Flexible Working Hours

Variety of Shifts

Qualifications

• Customer service experience in financial services or banking.
• Genuine passion for helping customers.
• Proven experience in a fast-paced customer experience environment.
• Strong verbal and written communication skills.
• Ability to understand customer needs and find effective solutions.
• Passion for learning and personal development.
• Ability to work collaboratively.

Responsibilities

• Provide friendly, caring, and efficient service to customers.
• Resolve customer issues at first point of contact.
• Work with teammates to elevate customer service.
• Educate customers on digital app and services.
• Act as an escalation point for customer issues.

Skills

Customer service

Active listening

Problem solving

Team collaboration

Communication skills

Solution-oriented mindset

Growth mindset

Job description

A leading financial institution in the UK is hiring a Customer Service Specialist to deliver exceptional service and assist customers with their financial needs. This role requires a passion for customer support, strong communication skills, and the ability to resolve issues effectively. You will engage primarily through calls, working on a flexible schedule of 35 hours over 4 days. Join us to redefine banking experiences and be part of a recognized top-tier team supporting customers in challenging situations.