Contact Center Manager jobs in United Kingdom

Job Description

The Rewards and Benefits on offer:

1. Incredibly friendly team working environment
2. An excellent Pension scheme
3. Annual bonus scheme
4. Virtual GP Service
5. Great maternity/paternity leave
6. Great holiday entitlement
7. Training and Development opportunities
8. Opportunity for working from home after probation
9. Easily Accessible offices
10. Immediate Start Date
11. The opportunity to secure a permanent contract from day one!

MTrec’s New job opportunity: MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service oriented individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

1. Answering inbound calls from callers
2. Ensuring a consistently positive and engaging customer experience
3. Educating customers on the products and service on offer
4. Engaging with customers across a range of communication channels
5. Applying your own judgement to appropriately address and resolve customer queries
6. Listening to customers' personal circumstances to understand their requirements and provide personalised solutions

About you:

1. Customer Service experience is essential
2. You may have worked in a contact centre or office-based customer service operation previously; if you have worked in retail, hospitality, leisure, or travel, we would ideally be looking for some experience in a team leader or supervisory level
3. A passion for delivering an excellent customer experience and finding the best outcome for customers
4. Excellent written and verbal communication abilities, listening, and empathy skills
5. Comfortable with technology and the ability to use Microsoft Office