Client Services Associate, Agency and Trustee Services, L3.1

Kroll; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services firm based in London is seeking talented individuals for a Client Services role. The successful candidate will manage a portfolio of loans and bonds, collaborate with clients, and ensure compliance with documentation standards. Required skills include strong communication, attention to detail, and the ability to work under pressure. This position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Knowledge of current loan market practices.
• Strong team player with excellent communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail with a risk awareness mindset.
• Well organised and able to prioritise tasks.
• Available to work extended hours as the business dictates.

Responsibilities

• Ownership of a portfolio of loans and bonds from a BAU perspective.
• Documentation review for all BAU matters.
• Maintain and build on Borrower relationships.
• Collaborate with management to bring ideas for best practice.
• Monitor KYC sign off from creditors.

Skills

Knowledge of current loan market practices

Strong team player with excellent communication skills

Ability to work under pressure and multi-task

Strong attention to detail with a risk awareness mindset

Well organised and able to prioritise tasks

Job description

Overview

Kroll Agency & Trust Services (FKA Lucid Agency and Trustee Services Ltd) was launched in 2017 and provides independent, conflict-free, third-party loan agency, security agency and bond trustee services. Serving the bond and loan markets, Kroll has developed its strong reputation by providing proactive and bespoke services to its clients. We currently manage over 900 loan and bond transactions.

Due to rapid growth, we are looking for talented individuals to join our Client Services team.

Client Services responsibilities

• Ownership of a portfolio of loans and bonds from a BAU perspective
• Documentation review for all BAU matters
• Maintain and build on Borrower relationships. Actively call on clients to discuss service levels and opportunities
• Represent creditors security interests
• Act as a conduit between finance parties representing lenders
• Track Obligor information undertakings, circulate to creditors (deliverables)
• Collaborate with management to bring ideas and suggestions for best practice

• Consents, Waivers & Amendments
• documentation review & negotiation of finance documents with counsel
• creditor outreach & facilitate questions on the request
• maintaining a creditor consent register and provide updates on consent threshold
• executing amendment documentation and circulate to creditors
• instruct OPS to implement amendments on internal operating platforms

• Obligor accessions
• documentation review & negotiation of finance documents with counsel
• creditor outreach & facilitate questions on the request including KYC
• monitor KYC sign off from creditors
• Liase with KATS KYC team to onboard new obligors
• Executing accession documentation and circulate to creditors
• Take additional security where applicable

• Creditor Accessions
• Review and execution of accession documentation (usually scheduled to ICA)

• Prepayments / repayments
• Review and execution of release documentation and pay-off letters
• Coordinate to finalise pay-off amounts

• Process accords, upsizes & incremental facilities
• documentation review & negotiation of finance documents with counsel
• monitor CP’s
• coordinate KYC requirements for new Borrowers / lenders
• coordinate closing / funding for drawdown

Check payment files and release funds for BAU drawdowns and full repayments

• Security / collateral
• Hold security over borrower / obligor assets for benefit of the creditors
• Facilitate taking new security and releasing existing security
• Review and execution of security documents

Requirements

• Knowledge of current loan market practices
• Strong team player with excellent communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail with a risk awareness mindset
• Well organised and able to prioritise tasks
• Available to work extended hours as the business dictates