Agricultural Machinery Customer Support Representative

Morepeople 01780; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned agricultural machinery business in Shrewsbury is seeking a Customer Support Representative to enhance customer relations and deliver aftersales support. The ideal candidate will have experience in agricultural management, outstanding communication skills, and a UK driving licence. Benefits include a competitive salary, company vehicle, and generous leave policies.

Benefits

Competitive salary + bonus scheme

Company vehicle & mobile

24 days holiday + bank holidays

Pension & life assurance

Health cash plan & financial wellbeing programme

Cycle to work scheme

Qualifications

• Experience in farm management, agronomy, or agricultural engineering is preferred.
• Excellent communication and organizational skills are required.
• A UK driving licence with trailer towing capability is necessary.
• Willingness to work flexibly and occasionally carry out light lifting.

Responsibilities

• Build strong relationships and serve as a trusted advisor to customers.
• Provide aftersales support including machine setup and training.
• Promote products and digital solutions to enhance efficiency.

Skills

Customer relationship management

Communication skills

Organizational skills

Comfortable with agricultural machinery

Education

Experience in farm management, agronomy, or agricultural engineering

Tools

Word

Excel

Job description

The Company

We are working with a family owned business in the agricultural machinery sector, known for innovation, service excellence, and long term customer support. They invest in their people with training and career development, and are proud of their strong team culture.

What You Will Be Doing

I am looking for a Customer Support Representative to join the Shropshire depot, covering the West Midlands and South West. You will:

• Build strong relationships and act as a trusted advisor to customers.
• Provide aftersales support including machine set up, optimisation, and operator training.
• Promote products, services, and digital solutions to help customers improve efficiency.
• Work closely with Parts, Service, and Sales teams to deliver customer focused solutions.

What You Need

• Experience in farm management, agronomy, or agricultural engineering (potato industry knowledge a bonus).
• Excellent communication and organisational skills.
• Comfortable with Word, Excel, and agricultural machinery.
• UK driving licence (with trailer towing).
• Willingness to work flexibly and occasionally carry out light lifting.

What is in it for You

• Competitive salary + bonus scheme.
• Company vehicle & mobile.
• 24 days holiday + bank holidays + your birthday off.
• Pension & life assurance.
• Health cash plan & financial wellbeing programme.
• Cycle to work scheme, sick pay, team events, and more.

How to Apply

If you are passionate about customer service, enjoy working in agriculture, and are looking for the next step in your career, I want to hear from you. Get in touch on the below details and we can have a conversation.

Rachel Richardson - 01780 480530 / 07701 387732
[e-mail]
Or connect with me on LinkedIn

No need for a polished CV, just send over what you have and we can take it from there.