Customer Service Representative

Ball; Devizes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in sustainable packaging is seeking a Customer Service Representative in Devizes. This role requires strong customer service skills and proficiency in Excel. The successful candidate will manage customer orders, collaborate with various departments, and ensure top-notch service. Join a diverse team dedicated to making a positive difference with recyclable products.

Qualifications

• Minimum GCSE qualifications required for the role.
• Experience in Customer Service or Supply Chain preferred.
• Familiarity with Microsoft Office, especially Excel.

Responsibilities

• Cooperate with sales managers to define orders.
• Create orders in SAP for production monitoring.
• Maintain records of customer orders and communication.
• Handle invoices and cooperate with logistics.

Skills

Customer Service Experience

Proficiency in Microsoft Excel

Fluency in English

Knowledge of French or other languages

Education

GCSE (5-9/ A-C) or equivalent

Tools

SAP

Job description

Overview

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview

Position overview:

The Customer Service Representative will be a key member of the Customer Service team, reporting to the Customer Service Manager onsite. This role will be responsible for contributing to the success of Ball by providing excellent service to dedicated portfolio of customers using defined processes.

Key responsibilities

• Cooperating closely with relevant sales managers/agents.
• Creating the order definition in SAP for further production, based on the customers order, monitoring the complete and timely disclosure of its customers' requirements, cooperating with the planning department.
• Cooperating with the repro department in the area of communication with the customer during the approval of the creative design by the customer.
• Cooperating to ensure possible customer and internal audits.
• Maintaining complete and up-to-date records of orders for dedicated customers.
• Cooperating with the quality department in the area of complaints.
• Issuing invoices for delivered orders.
• Cooperating with the logistics department - order transportation of manufactured orders.
• Following established rules for data storage and information sharing with other colleagues and managers when working with dedicated customers.
• Using of the SAP system to work with orders, invoices, technical specifications of goods, etc.
• Cooperating with the customer departments of sister plants / providing each other with the necessary information.

What are we looking for?

• GCSE (5-9/ A-C) or equivalent education
• Job related experience in Customer Service or Supply Chain area
• Microsoft Office products (Excel essential), SAP Desirable
• Fluent in English
• Knowledge of French or any other language desirable

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

No agencies please.