Compliance Officer jobs in United Kingdom

We are seeking a Clinical Compliance Officer to manage the annual programme of clinical audits and, together with the clinical teams, drive forward quality improvement work.

St Elizabeth Hospice improves life for people in east Suffolk living with a progressive or life‑limiting illness. Our work is centred on an individual’s needs, providing specialist support wherever and whenever it is required – at home, in the community or at the hospice. Our most recent Care Quality Commission report rated the hospice as Outstanding.

Established in 1989, the hospice has built a reputation for delivering high‑level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life livable. Last year the charity supported over 4,000 patients and their families.

Are you a team player with excellent communication and administration skills? If you are looking for a job where you can make a real difference, come and join our team!

The role will involve providing administrative support for clinical governance activities, coordinating the review of care‑related policies and procedures, and supporting the production of the annual Quality Account.

To thrive in this role you will need exceptional IT skills, including the use of Excel, and be able to produce concise reports and presentations.

• Provide administrative support to the clinical governance function, including agenda preparation, accurate minute taking, action and decision log maintenance, and meeting follow‑up.
• Coordinate the review and approval of care‑related policies and procedures, supporting policy owners with the production of revised policies using the agreed template.
• Coordinate the production of the annual quality account, working with identified leads to produce content for the report, including quality account priority leads.
• Develop a thorough understanding of the Vantage system and, in particular, the modules that support incidents, risks and complaints.
• Ensure patient safety information is displayed on the patient safety boards in a timely manner.
• Work with the Matron for bedded care, Director of Care, the Care team leads and other staff to ensure that the annual clinical audit programme is formulated, carried out and reported accurately.
• Use clinical incident and outcomes data to inform the creation and design of clinical audit and quality improvement work.
• Support clinical audit at the design, data collection, analysis, reporting and recommendation stages.
• Advise individual staff members carrying out audits and quality improvement work, including reporting and data visualisation.
• Present data and findings verbally and in writing to diverse audiences in an intelligible, concise, accurate and accessible manner.
• Monitor and promote compliance with actions, escalating concerns where necessary.
• Ensure clinical audit reports meet an acceptable standard and present completed audits to the Quality Assurance and Improvement Group.
• Support production of quarterly care and clinical governance reports and annual quality accounts.
• Support the patient experience agenda, including gathering, analysing and reporting as required.
• Support participation in national and regional audits as required.
• Manage and coordinate the updating of all care‑related policies and procedures.
• Assist in administering the Vantage incident, complaints, policies and risk management system.
• Develop and manage the Vantage Clinical Audit module.
• Liaise with the SystmOne support officer and business intelligence team to extract clinical data for audit purposes.
• Have a working understanding of Care Quality Commission regulations.
• Stay current with clinical audit best practice and quality improvement trends.
• Participate, where appropriate, in the formulation and revision of policies and procedures related to quality and audit.
• Support the hospice with CQC Provider Information Requests and other inspection‑related work.
• Manage the CQC Compliance Vantage module.
• Promote a safeguarding‑is‑everyone’s‑business culture.
• Ensure adherence to relevant Infection Prevention and Control policies and procedures.

• Where you are a member of a professional body you are required to conform to that body’s professional standards and keep your registration current while practising continuous professional development.

• The post holder may on occasion be asked to undertake other duties to help maintain our high standard of care and uphold the hospice values at all times.

THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE DIRECTOR OF CARE IN CONJUNCTION WITH THE POST HOLDER.

• Experience of designing, conducting and reporting on clinical audit and quality improvement projects.
• Report writing.
• Operational clinical background.

• Relevant degree or equivalent experience.
• Able to demonstrate excellent written English skills.
• Strong numeracy.
• Proficiency in Microsoft Excel, Word, PowerPoint and Publisher.
• Good understanding of the clinical audit process.
• Clinical audit qualification (desirable).

• Passion for improving the lives of patients and their families.
• Commitment to quality, safety and patient‑centred care.
• Adaptability and resilience.
• A collaborative and team‑oriented approach.
• Ability to manage a variety of competing deadlines and demands.
• Ability to prioritise workload and use initiative.
• Ability to work with different teams and to promote the value of audit and pursue effective change.
• Ability to persuade others of the value of a given change, improvement or innovation.

• Excellent communication and interpersonal skills.
• Excellent written and verbal skills.
• Strong skills and attention to detail.
• Ability to work accurately and independently.
• Good presentation skills.
• Good understanding of clinical governance.
• Ability to convey complex information to a variety of audiences.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

St Elizabeth Hospice

565 Foxhall Road – Ipswich, Suffolk – IP3 8LX