Compliance Officer

LanguageLine Solutions UK; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading compliance management firm is seeking an experienced Compliance Officer to assist in managing compliance functions and ensuring all certifications are retained. The ideal candidate will have at least 3 years of experience, particularly in auditing and compliance with ISO standards. Responsibilities include providing support for compliance activities, conducting audits, and ensuring GDPR compliance. An excellent command of Business English and strong organizational skills are essential for this role, which is based in London.

Qualifications

• Minimum 3 years of experience in compliance or audit roles, particularly with ISO standards.
• Good knowledge of GDPR and privacy regulations.
• Experience in data protection risk assessments.

Responsibilities

• Assist management of compliance function and retain certifications.
• Provide administrative support for compliance activities.
• Conduct audits based on regulatory requirements.
• Assist with the creation of Compliance Strategy and implementation initiatives.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

ISO knowledge

Proficiency in MS Office 365

Team player

Business English

Education

Degree or equivalent

Job description

Location: Head Office, 5th Floor, Queen Elizabeth House, 4 St Dunstan's Hill, London, EC3R 8AD

Main Job Purpose

To assist with the management of the Compliance function at LLS UK in order to ensure that the business retains all existing compliance certifications, acquires new certifications as and when required, and meets the Privacy and Information Security requirements of the Teleperformance Group. To assist with the implementation of strategies and programmes to ensure the legal and ethical integrity of LLS UK.

Specific Tasks

• Providing administrative support assisting in information security and compliance management by contributing to robust and effective compliance controls within the organisation by liaising and collaborating with other departments
• Responsible for assisting in the management and undertaking of all compliance activities and projects which include processing documentation and supporting GDPR and compliance related enquiries
• Assist with the management of compliance in line with industry recognised frameworks, legislation and methodologies
• Assist the Head of Compliance to implement appropriate training and awareness to all staff, including coaching employees and management in all aspects
• Perform audits based on regulatory and internal requirements
• Provide recommendations on identified process gaps and serve corrective and preventive actions
• Conduct investigations to discover the root cause of compliance issues when they arise (this might be Data Breach, Incident Security Breach, NCs from internal or external audits)
• Assist with the provision of direct support and guidance to the TP compliance team and internal and external business partners during the creation of Compliance Strategy, project execution and implementation initiatives
• Work with the Head of Compliance to ensure that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook
• Support the Country Privacy Lead for LLS UK within the TP Group. Shared responsibility for the overall administration and execution of the Global Compliance and Privacy Program for the company, reporting to the Local Leadership team and the Regional Privacy Officer in the absence of the Head of Compliance
• Any other duties appropriate to the position

Person Specification

• A minimum of 3 years of proven experience in a similar position, particularly audit experience with ISO standards
• Good knowledge of ISO regulations, particularly ISO9001, ISO27001 and ISO 14001
• Good knowledge of GDPR and related privacy regulations
• Experience of performing data protection risk assessments
• Experience of articulating issues relating to ISO compliance at Board level, to Privacy Committee and to clients
• Evidence of identifying growth opportunities and implementing change to capitalise on these

Skills/Attributes

• Ability to work across all levels of the organisation to understand cross‑functional linkages and interdependencies, as well as the implications of Compliance risk at both a strategic level and at operational level
• Excellent interpersonal and communication skills as well as the confidence to deal with senior and executive level staff to influence and challenge their operating environment
• Proficient in MS Office 365, particularly Word, Excel, Powerpoint, Outlook and Teams
• Attentive and have good listening skills to ensure good understanding and the provision of appropriate advice and guidance
• Ability to manage complexity
• Strong organisational skills
• Strong knowledge in information and communications technology and willingness to learn
• Excellent Business English, both verbal and written
• Team player who works well within a collaborative environment and has the ability to work independently also
• Strong organisational and attention to detail skills
• Working knowledge of ISO 22301
• Working knowledge of Cyber Essentials
• Educated to degree level or equivalent

Additional Information

This role is subject to an enhanced DBS Disclosure.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑I.35(c)