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Team Leader – Independent Domestic Violence Advisor Service
Job summary
A community-focused housing association in Sittingbourne is seeking an experienced Team Leader for their IDVA service. The ideal candidate will lead a dedicated team and support high-risk victims of domestic abuse. Responsibilities include case management and ensuring service quality. A competitive salary and benefits are offered, along with a supportive working environment.
Benefits
Qualifications
- Deep understanding of the impact of domestic abuse on victims and children.
- Experience supporting high-risk victims of domestic abuse.
- Ability to handle sensitive information responsibly.
Responsibilities
- Supervise and support IDVA staff.
- Manage a caseload of clients with complex needs.
- Ensure service meets quality standards.
Skills
Education
Location : Sittingbourne Kent
Salary : per annum (dependent on experience)
Hours : 36 per week
Contract Type : Permanent
Are you a passionate advocate for survivors of domestic abuse? Do you have the leadership skills to inspire and support a dedicated team making a real difference every day?
Clarion Housing Association is proud to deliver a range of accommodation and community-based services for victims of domestic abuse across Kent and Medway. We are now looking for an experienced Team Leader to join our high-performing IDVA service in Kent.
Based in Sittingbourne you’ll lead a frontline team of IDVAs supporting high-risk victims of domestic abuse, particularly those referred through the Multi-Agency Risk Assessment Conference (MARAC) process across Maidstone, Swale, Dartford and Gravesham.
- Supervising and supporting IDVA staff through case management 1:1s and performance monitoring.
- Managing a small caseload of clients with complex and multiple needs.
- Working closely with the IDVA Service Manager to ensure our service meets SafeLives Leading Lights quality standards.
- Championing a survivor-led approach, ensuring their voices inform every stage of support.
- Monitoring service quality and ensuring accurate data collection and timely submission of performance reports and casework records.
- A deep understanding of domestic abuse and its impact on victims and children.
- Strong crisis management and safety planning skills.
- Experience working within safeguarding procedures and handling sensitive information.
- A recognised qualification (or working towards one) such as IDVA, ISVA or ISAC.
- Proven experience in quality assurance and monitoring with a keen eye for detail in data recording and reporting.
- Calm under pressure, confident in decision-making and committed to empowering both your team and the survivors you support.
- Competitive salary and benefits package.
- Opportunities for professional development.
- A supportive and inclusive working environment.
Closing Date: Tuesday 4th November 2025 at midnight
- Applicants must be able to travel extensively across the region.
- This post is subject to Enhanced Adult and Child Criminal Record Check Clearance.
- You must be eligible to work in the UK; Clarion cannot offer visa sponsorship.
- You must reside in England or Wales for the duration of your employment.
- This vacancy may close without notice.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.