Team Leader – Independent Domestic Violence Advisor Service

Clarion Housing Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused housing association in Sittingbourne is seeking an experienced Team Leader for their IDVA service. The ideal candidate will lead a dedicated team and support high-risk victims of domestic abuse. Responsibilities include case management and ensuring service quality. A competitive salary and benefits are offered, along with a supportive working environment.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive working environment

Qualifications

• Deep understanding of the impact of domestic abuse on victims and children.
• Experience supporting high-risk victims of domestic abuse.
• Ability to handle sensitive information responsibly.

Responsibilities

• Supervise and support IDVA staff.
• Manage a caseload of clients with complex needs.
• Ensure service meets quality standards.

Skills

Crisis management and safety planning skills

Understanding of domestic abuse

Experience in safeguarding procedures

Quality assurance and monitoring experience

Calm under pressure

Education

Recognised qualification in IDVA, ISVA or ISAC

Job description

Location : Sittingbourne Kent

Salary : per annum (dependent on experience)

Hours : 36 per week

Contract Type : Permanent

About the Role

Are you a passionate advocate for survivors of domestic abuse? Do you have the leadership skills to inspire and support a dedicated team making a real difference every day?

Clarion Housing Association is proud to deliver a range of accommodation and community-based services for victims of domestic abuse across Kent and Medway. We are now looking for an experienced Team Leader to join our high-performing IDVA service in Kent.

Based in Sittingbourne you’ll lead a frontline team of IDVAs supporting high-risk victims of domestic abuse, particularly those referred through the Multi-Agency Risk Assessment Conference (MARAC) process across Maidstone, Swale, Dartford and Gravesham.

Responsibilities

• Supervising and supporting IDVA staff through case management 1:1s and performance monitoring.
• Managing a small caseload of clients with complex and multiple needs.
• Working closely with the IDVA Service Manager to ensure our service meets SafeLives Leading Lights quality standards.
• Championing a survivor-led approach, ensuring their voices inform every stage of support.
• Monitoring service quality and ensuring accurate data collection and timely submission of performance reports and casework records.

Qualifications

• A deep understanding of domestic abuse and its impact on victims and children.
• Strong crisis management and safety planning skills.
• Experience working within safeguarding procedures and handling sensitive information.
• A recognised qualification (or working towards one) such as IDVA, ISVA or ISAC.
• Proven experience in quality assurance and monitoring with a keen eye for detail in data recording and reporting.
• Calm under pressure, confident in decision-making and committed to empowering both your team and the survivors you support.

Why Join Us

• Competitive salary and benefits package.
• Opportunities for professional development.
• A supportive and inclusive working environment.

Closing Date: Tuesday 4th November 2025 at midnight

Important Information

• Applicants must be able to travel extensively across the region.
• This post is subject to Enhanced Adult and Child Criminal Record Check Clearance.
• You must be eligible to work in the UK; Clarion cannot offer visa sponsorship.
• You must reside in England or Wales for the duration of your employment.
• This vacancy may close without notice.