FNP Quality Support Officer - Wakefield

Harrogate and District NHS Foundation Trust; Wakefield; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare provider in Wakefield is looking for a motivated FNP Quality Support Officer. You will enhance the quality of services that families receive by ensuring data accuracy and providing high-level administrative support. Ideal candidates should have NVQ Level 3 in Business Administration and strong organizational skills. Join us to make a real difference in the community while enjoying a competitive salary package.

Benefits

Supportive culture

Employee Assistance Programme

Recognition Awards

Qualifications

• Good standard of education, including English & Maths A-C or equivalent.
• Some understanding of the Family Nurse Programme, Children’s health and social care knowledge.
• Proven experience of handling sensitive and confidential issues.

Responsibilities

• Provide comprehensive, high-level data and administrative support to the FNP team.
• Assist family nurses in preparing for visits by organizing materials and resources.
• Set up and maintain efficient office support systems for timely organization of resources.
• Quality check data in Turas at regular intervals.
• Prepare and summarise data for standardised reports.

Skills

Data management

Excellent communication skills

Organizational skills

Problem-solving

Education

English & Maths A-C or equivalent

NVQ Level 3 in Business Administration or equivalent experience

ECDL and/or advanced keyboard skills

Recognised secretarial qualification or minimum 3 years admin/clerical experience

Tools

Word

Excel

PowerPoint

Publisher

Database systems

Job description

FNP Quality Support Officer - Wakefield

The closing date is 07 December 2025

We have an exciting opportunity for a motivated, FNP Quality Support Officer to work within our 0-19 Service in Wakefield.

The Quality Support Officer is responsible for a wide range of quality support & administrative functions including data management of the local programme. The collection, collation, input & quality check of data into the central Information System is a critical element of demonstrating how well the programme is being delivered at individual nurse & team level, with regular information being provided to senior managers, Boards & the 0-19 Clinical Programmes Unit.

Having oversight of the team's data, working with the Supervisor to ensure it is up to date & that reports are compiled for the Advisory Board & other relevant strategic forums is a core requirement of the role. Accuracy & timeliness of data inputting are therefore essential as well as competence with business systems & software packages. Support to create & manage resources, liaison with programme clients & a wide range of FNP stakeholders will also be required. To carry out this role effectively, the role holder should expect to be based with members of the FNP team in order to facilitate effective co‑working.

Main duties of the job

• To provide comprehensive, high‑level data, administrative and clerical support to the FNP team to a high level of quality.
• To offer the family nurses practical assistance in preparing for visits, for example by printing and organising materials and resources, assembling equipment and kit for visits and activities. This includes physical and virtual resources.
• To set up and maintain efficient office support systems, ensuring that FNP materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time for family nurses.
• To develop a good understanding of the importance of the clinical and performance review requirements of the FNP Information System (Turas) and the local clinical recording systems.
• To have excellent knowledge of Turas reports and dashboards, supporting new team members in accessing and using the system effectively.
• To support the supervisor in analysing team data in Turas and clinical records to provide accurate and timely reports as required.
• To take a lead role in team data, role‑modeling a culture of learning and data analysis to support the whole team to use data effectively to inform clinical practice.
• To quality check data in Turas at regular intervals feeding back to the supervisor and team.
• To prepare and summarise data in preparation for standardised reports.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition – as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast‑track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• All job offers are subject to satisfactory pre‑employment checks.

Job responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Vicky Webb [e-mail].

Qualifications

• Good standard of education, including English & Maths A‑C or equivalent.
• NVQ Level 3 in Business Administration or equivalent experience.
• ECDL and/or advanced keyboard skills.
• A recognised secretarial qualification or minimum 3 years admin/clerical experience.
• Some understanding of the Family Nurse Programme, Children’s health and social care knowledge.

Experience

• Working in an office environment.
• Proficient in Word, Excel, PowerPoint, Publisher, database systems.
• The ability to work on own initiative, problem‑solving and making decisions without supervision.
• Excellent verbal and written communication skills.
• Clinical data inputting.
• Proven experience of handling sensitive and confidential issues.
• Ability to manage and deliver workload to strict deadlines.
• The postholder must be able to make own travel arrangements for business usage.
• Previous experience of SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Harrogate and District NHS Foundation Trust

£27,485 to £30,162 a year (pro rata)