Hire Desk Controller

Speedy Services; Tamworth; On-site; GBP 28,000; Full time

Job summary

A leading hire provider in the UK is seeking a Hire Desk Controller to manage the hire process, coordinate with multiple teams, and ensure high-level customer service. The ideal candidate will have strong organisational skills and experience in a similar role. This position offers full training and various employee benefits, including 26 days holiday, life assurance, and career progression opportunities.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Training, development and career progression opportunities

Voluntary Health Cash Plan

PAM – Employee Assistance Programme

Green Commute Initiative (cycle to work scheme)

Clear Career Line of Sight for your development

Qualifications

• Experience in customer service or sales roles.
• Strong teamwork capabilities to liaise with various departments.
• Proficiency in managing the hire process and customer relationships.

Responsibilities

• Manage the full hire process from order to delivery.
• Coordinate with stock teams, drivers, and engineers.
• Build strong relationships to ensure customer satisfaction.

Skills

Strong organisational skills

Excellent verbal and written communication

Adaptability

Willingness to learn and develop

Full driving licence

Previous experience in the hire industry or similar role

Ability to support team in delivering ESG Strategy

Job description

Hire Desk Controller

Job Type: Contract

Job Sector: Customer Service

Region: West Midlands

Location: Tamworth

Salary: £28,000 to £28,000 per annum

Salary Description: Competitive

Posted: 19/11/2025

Recruiter: Speedy Services

Job Ref: SPD/TP/522968/20689

12‑Month Fixed Term Contract - Hire Desk Controller. Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant and support services – everything for every job. Based in the depot, the Hire Desk Controller plays a key role at the heart of our operations, supporting both sales and customer service. Building strong relationships is essential, as you will manage the full hire process from taking orders to coordinating delivery and collection. You will work closely with all areas of the depot to ensure customer needs are met and that they receive the high level of service Speedy is known for. In this desk‑based role, you will liaise daily with stock teams, drivers and engineers to ensure equipment is available and delivered with minimal delay.

What You’ll Need

• Strong organisational skills
• Excellent verbal and written communication
• Adaptability
• Willingness to learn and develop
• Full driving licence
• Previous experience in the hire industry or a similar sales/operations role
• Ability to support your team in delivering our ESG Strategy – Decade to Deliver

What We Provide

We’ll give you everything you need to succeed. This includes full on‑the‑job training, as well as dedicated product and systems training. We are passionate about employee growth and offer tailored development programmes to support individual progression. Our commitment to internal development has enabled us to promote talent from within for many years. Speedy also leads the industry in Work Life Balance initiatives, reducing core contracted hours, supporting wellbeing and offering a wide range of hybrid and flexible working options to suit different needs – including flexible start/finish times, shorter days, term‑time hours and job‑share opportunities.

What We Offer

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Training, development and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop: retail discounts and offers
• Green Commute Initiative (cycle to work scheme)
• PAM – Employee Assistance Programme (confidential support for wellbeing, legal, financial and personal matters)
• Clear Career Line of Sight for your development within the Speedy Group

Please note that Speedy may close this vacancy early if we receive a high volume of applications, so we encourage early submissions. Some roles within The Speedy Group UK&I may require DBS, Credit or Security Clearance checks. Speedy is an equal opportunities employer. We welcome applicants from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, parental status, national origin, veteran status, neurodiversity or disability. All roles require proof of right to work in the UK from the start of employment.

Our ESG Governance policies can be viewed here: https://www.speedyservices.com/esg/governance