Director, GTM Operations Europe

TRSS; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading global information provider in London is seeking a Director of GTM Operations. This role demands over 10 years of experience in operations, sales, or marketing. Key duties include directing global teams, driving major sales initiatives, and implementing improvements in the sales process. The position offers a hybrid work model and industry-competitive benefits, providing an opportunity to drive impact in a dynamic environment.

Benefits

Hybrid work model

Career development and growth

Industry competitive benefits

Social impact initiatives

Qualifications

• 10+ years of experience in GTM operations or related fields.
• Experience in project management and implementing process improvements.
• Prior management experience leading a high-performing team.

Responsibilities

• Direct high-performing global teams to achieve success across markets.
• Drive major projects involving data collection, analysis, and recommendations.
• Implement strategies for sales process improvement and effectiveness.

Skills

GTM operations

Sales forecasting

Project management

Cross-functional collaboration

Data analysis

Education

Four-year college degree

Job description

In this opportunity asDirector, GTM Operations –Europe,you willbe responsible forem a g daily operations to achieve the designated goals for Segment Sales and Client Management teams across theLegal Professionals and Corporates EuropeSegment of Thomson Reuters. The primary responsibilities of this position include partnering with the sales and business leadership to initiate and drive sales initiatives, lead CRM adoption and usage,own the sales and renewal forecast process,identify opportunities to remove administrative burdens, improve the efficiency of the sales organization, own strategy and execution of annual planning and develop technology plan for field tools through operations to support retention and growth through tactical and strategic initiatives.

About the Role

In this opportunity asDirector, GTM Operations -Europe, you will:

• Excel in directing a high-performing global team, using exceptional interpersonal skills and cultural sensitivity to build a collaborative environment that empowers and drives success across markets.
• Initiate and drive major projects involving data collection, analysis, and investigation, develop recommendations, advocate initiatives, and create a model for implementation. The extent and range of projects include areas such as territoryutilizationprojects, sales rep analysis, pipeline analytics, territory profiling,forecasting analyticsand documenting best practice sales processes
• Partner with Salesand transformationleadership byinitiatingand driving major projects involving Sales Operations analysis and investigation including, but not limited to, developing recommendations, advocating prioritization of initiatives, and creating a model for implementation
• Partner cross functionally to define and implementoptimalGTM structure to enable achievement of sales and renewal targetsIdentify, design andleadprojects that further simplify thecomplex data ecosystem to drive standardization in business intelligence for the business
• Proactively create and implement strategies for sales process improvement and effectiveness thatfacilitatesan organization of continuous process improvement, driveimplementationand adoption of sales tools & support to ensure efficiency and consistency in coaching, performance, and reporting.
• Assess current operating processes and businessmodelrelative to the dynamics of the current market and position.
• Lead President level forecast calls to drive focus,accountabilityand deal level inspection to ensure efficacy of Corporates forecasting process
• Demonstrate a strong ability to partner with cross-functional teams, including Sales Enablement, Marketing, Product Development, and others, fostering a collaborative culture and managing diverse stakeholders. This includes applying conflict resolution and consensus-building skills to drive sales process improvements and enablement initiatives
• Partner with Sales, Marketing and P&A teams to deliver a streamlined andaccurateforecastingmethodologywith an emphasis on pipeline driven insights and performance-based discussions
• Structure, document, andcommunicaterules of engagement and sales policies within organizations balanced between the right level of required documentation and ease of use.
• Serve as a primary resource for pre-sales inquiries whilefocusing teamon key priorities that drive and impact sales.
• Lead implementations for Segment acquisition & global integration
• Work across Sales Operations to ensure best practices in process,toolsand adoption

About You

You’re a fit for the role ofDirector of Sales Operations,if your background includes:

• 10+ years of experience inGTMoperations, sales, revenue operations, strategy,marketingor related experience
• Four-year college degreerequired
• Business operations experience, primarily in project management, GTM structuring and implementing process improvements
• Prior people management experience required leading ahigh performing employees
• Sales Pipeline management and Forecastingprocess experience
• Experience using business analytics todetermineroot causes andidentifysolutions
• Demonstrated knowledge and understanding of sales and client management workflow procedures and general business workflows
• Prior exposure to sales and client management environments and working directly with the sales and account management field and inside organization
• Proven ability to build relationships cross functionally and influence all levels within the organization
• Strong thought leadership, influential communication skills, and a capacity to guide and direct field-facing initiatives through the leadership team
• Strong business acumen and ability tooptimizeoperational sales channel performance
• Proven effective project management capability in ahighly-matrixed, customer-centric organization
• Ability to travel as required by the needs of the business – estimated 20%

#LI-KL1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.