Nights Team Member - Casual

LGH Hotels Management Ltd; Carlisle; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel management company in Carlisle is seeking a Night Team Member to ensure smooth hotel operations during the night shift. Responsibilities include managing guest requests, maintaining security, supporting staff, and assisting with maintenance tasks. The ideal candidate will have experience in a hotel environment, excellent customer service skills, and the ability to handle emergencies. Competitive benefits include free meals and parking.

Benefits

Free meals on duty

Free parking

Cycle to work scheme

Team reward & recognition

Wellbeing support

Shopping discounts

Qualifications

• Previous experience in hotel or similar environment, preferably in a night role.
• Strong understanding of safety and security procedures.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Manage guest requests and ensure a pleasant stay.
• Maintain security and safety procedures during night.
• Perform regular security checks and assist hotel staff.

Skills

Customer service skills

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Job description

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

Overview

With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria's capital. This striking Victorian building is paired with modern, boutique interiors. The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.

Responsibilities

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high‑pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Benefits

• Free meals on duty
• Free parking
• Cycle to work scheme
• Team reward & recognition
• 24/7 advice and support line
• Wellbeing tips and support fitness videos
• Wellbeing podcasts and tv
• Breathing exercises
• Free legal & money advice
• Free meals on duty
• Free parking
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Hospital & death benefit plans
• Recipe ideas
• Advice on keeping active and healthy living
• Hospital & death benefit plans