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Customer Success Executive
Job summary
A dynamic team in Bedford is seeking a motivated Customer Success Executive to facilitate customer onboarding and maintain strong client relationships. The ideal candidate will possess excellent communication skills and a strong analytical mindset. This role offers a salary of up to £35,000 plus commission on renewals, providing an exciting opportunity to grow within the technology sector.
Qualifications
- Self-motivated and adaptable to changing environments.
- Ability to translate business requirements into functional specifications.
- Willingness to travel within the UK.
Responsibilities
- Customer onboarding and training.
- Establishing and maintaining strong client relationships.
- Regularly communicating with customers for feedback.
Skills
Tools
Role: Customer Success Executive
Location: Bedford
Hours: Monday to Friday, 37.5 hours a week
Salary: Up to £35,000 commission on renewals
An excellent opportunity has arisen for a motivated Customer Success Executive to join a dynamic and growing team. You will work closely with the Customer Success team to learn and contribute to the overall success of our clients.
- Customer onboarding and training
- Establishing and maintaining strong relationships with clients, understanding their needs and goals
- Regularly communicating with customers to gather feedback and address any concerns promptly
- Assisting the company in achieving short and long-term goals relating to product growth
- Configuring and managing the application to support customer business requirements
- Assisting with other duties and projects as assigned
- Strong organisational skills, self-motivated, curious, and open-minded
- Ability to translate business requirements into functional specifications
- Ability to work independently or within a team environment and handle multiple projects simultaneously
- Strong analytical and problem-solving skills, with the ability to think ‘outside the box’ for process improvements
- Excellent verbal and written communication skills
- Flexibility in using different technologies and platforms
- Willingness to travel within the UK
- Experience and knowledge in technology and SaaS environments
- Experience using Atlassian product suite (Jira and Confluence) or similar tools
- Understanding of Agile Scrum development methodology, including user stories and acceptance criteria
- Technical and analytical skills with the ability to provide solutions to a variety of business problems
- Experience working in the Automotive or Asset Finance industry
- Experience with APIs, Oracle APEX, or other software development technologies
If you are interested in this role, please apply below with your most recent CV.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.