Senior Manager, Customer Success & Growth

DoorDash; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A tech and logistics company is seeking a Customer Success Manager to lead and develop teams, enhance customer retention, and implement strategic initiatives. Candidates should have over 5 years in a customer success role, with a strong analytical mindset and experience in a SaaS environment. This role involves driving user adoption, managing resources, and working cross-functionally to optimize customer engagement.

Benefits

Comprehensive benefits

Career development opportunities

Qualifications

• 5+ years in Customer Success or Account Management at a SaaS company.
• Experience managing and developing people.
• Comfortable using data to drive customer growth.

Responsibilities

• Mentor and grow a high-performing team.
• Drive user adoption through strategic initiatives.
• Monitor incoming revenue for resource planning.

Skills

Team Leadership & Development

Customer Retention & Engagement

Analytical Skills

Cross-Functional Collaboration

Churn Risk Management

Tools

Salesforce

Totango

Job description

A tech and logistics company is seeking a Customer Success Manager to lead and develop teams, enhance customer retention, and implement strategic initiatives. Candidates should have over 5 years in a customer success role, with a strong analytical mindset and experience in a SaaS environment. This role involves driving user adoption, managing resources, and working cross-functionally to optimize customer engagement.