UK Payments Success Manager

Oracle; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading cloud solutions provider in Greater London is looking for a candidate to own customer outcomes and relationships in-region, specifically within Payments technology. The ideal individual will orchestrate deployments, drive customer enablement, and ensure commitments are met with enterprise stakeholders. Strong skills in account management, communication, and project management are essential. This role offers competitive benefits and opportunities for professional growth.

Benefits

Flexible medical options

Life insurance

Retirement options

Volunteer programs

Qualifications

• Solid experience and knowledge of Payments technology.

Responsibilities

• Orchestrate end-to-end go-lives for key customers.
• Drive customer enablement through playbooks and training.
• Act as the primary regional point of contact for Oracle Payments.
• Drive process improvements for stability and scalability.
• Manage risk and block issues in weekly communications.
• Lead incident triage and ensure SLAs are met.
• Translate customer communications into actionable product tickets.
• Support Sales with pre-sales discovery and references.
• Coordinate user feedback loops.
• Track overall customer health in the region.

Skills

Accounts Management

Communication Skills

Csat

Customer Retention Techniques

Deployments

Enterprise Technology

Feedback Management

Payments

Presentation Skills

Project Management

Service Level Management

Success Initiatives

Job description

Job Description

Own customer outcomes and relationships in-region and turn deployments into durable revenue. You’ll be the in-market leader who compresses time-to-live, lifts CSAT, and grows our payments footprint across region by driving clean cutovers, rapid stabilization, and disciplined adoption. You’ll run point with enterprise stakeholders, convert customer feedback into executable work, and ensure commitments are met.

Responsibilities

• Orchestrate end-to-end go-lives: readiness, cutover, hypercare, and stabilization for key customers.
• Drive customer enablement (playbooks, training, SOPs) and reduce time-to-value.
• Act as the primary regional point of contact for Oracle Payments, coordinating issue ingress, rapid triage, and closure.
• Drive process improvements aimed at driving stability and scalability,
• Run weekly exec-level comms, unblock issues, and manage risk.
• Lead incident triage and escalations; ensure SLAs and comms land.
• Translate customer communications into product ready tickets and roadmap inputs.
• Support Sales with pre-sales discovery, solution shaping, and references.
• Coordinate CABs/SIGS/feedback loops.
• Track overall customer health in-region.

We are looking for a candidate with solid experience and knowledge of Payments technology.

Qualifications

Career Level - IC4

Required Skills

• Accounts Management
• Communication Skills
• Csat
• Customer Retention Techniques
• Deployments
• Enterprise Technology
• Feedback Management
• Payments
• Presentation Skills
• Project Management
• Service Level Management
• Success Initiatives

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.