Strategic Partner Success Manager – Growth & Engagement

Handshake; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading career platform is seeking a Senior Customer Success Manager in the City of Westminster. This role involves managing relationships with strategic partners, driving product adoption, and ensuring customer success. Candidates should have over 5 years of experience in Customer Success, ideally within the SaaS industry. Excellent communication skills and the ability to handle high-pressure situations are essential. The company offers a flexible working environment and a range of benefits for their employees.

Benefits

16 weeks paid parental leave

Comprehensive medical, dental, and vision policies

$500 home-office stipend

$2,000 annual skills stipend

Monthly internet stipend

Free lunch twice a week

401k match

Flexible time-off policy

Up to 25 days vacation

Qualifications

• Experience in helping partners achieve their goals.
• Proven track record in high-pressure situations.
• Experience in running presentations for key decision makers.

Responsibilities

• Manage core relationships with strategic partners.
• Drive renewals and expansions for key accounts.
• Act as the main contact for the partner lifecycle.
• Collaborate with internal teams for product knowledge.
• Expand product adoption and drive partner success.

Skills

Customer Success Management

SaaS experience

Communication skills

Data reporting

Adaptability

Fluent in English and French

Critical thinking

Education

5+ years of experience in Customer Success

Job description

A leading career platform is seeking a Senior Customer Success Manager in the City of Westminster. This role involves managing relationships with strategic partners, driving product adoption, and ensuring customer success. Candidates should have over 5 years of experience in Customer Success, ideally within the SaaS industry. Excellent communication skills and the ability to handle high-pressure situations are essential. The company offers a flexible working environment and a range of benefits for their employees.