Success Manager

Northeastern University; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading educational institution seeks a Success Manager to oversee Degree Apprenticeships and work-based learning programs. You will manage the liaison between employers and learners, ensuring progress and compliance. The ideal candidate has an honours degree and experience in managing apprenticeship relations. This role offers a competitive salary in a hybrid working environment in London, fostering a good work/life balance with various benefits.

Benefits

25 days holiday allowance

Group life assurance

Employee Assistance Programme

Flexible working options

Qualifications

• Experience managing employer and apprenticeship relations preferably within Higher or Further Education.
• Strong communication skills and stakeholder partnership experience.
• Excellent record-keeping and GDPR awareness.

Responsibilities

• Support and coordinate employer onboarding and recruitment of learners.
• Act as primary contact for learners and employers.
• Monitor delivery and assist with action plans.

Skills

Employer and apprenticeship relations management

Learner Management System software

Verbal and written communication skills

Relationship management

Time-management and organisational skills

Education

Honours degree or equivalent professional qualification

Job description

About the Opportunity

Location: London / Remote (Hybrid working as per business need, Flexible working options discussed at interview)

Term: Full-time; Permanent

Salary Range: £35,000 – £40,000 per annum (depending on experience)

Reports to: Business Relations Manager (Apprenticeships)

Benefits

The university supports staff maintaining a good work/life balance and offers flexible working, parental leave opportunities, an Employee Assistance Programme (free confidential advice), optional private medical insurance, season ticket loans, and a cycle‑to‑work scheme.

• 25 days holiday allowance plus winter break 27th to 31st December (excluding Bank Holidays)
• Group life assurance & group income protection
• Pension schemes and optional private healthcare
• Employee Assistance Programme
• Flexible working options

The Role

The Success Manager will play a key role in the successful management of Degree Apprenticeships and other work‑based learning programmes at NU London, acting as the primary liaison between employers and learners/apprentices, ensuring learners progress through their programmes.

Responsibilities

• Support and coordinate employer onboarding, recruitment of learners, and monitor support for delivery.
• Act as the primary contact for learners and employers, ensuring learning can be accessed and programmes achieved.
• Work with Business Development, Operations and QA teams to coordinate delivery of pre‑apprenticeship / apprenticeship programmes.
• Organise support for each learner from outset to completion, ensuring successful progression.
• Ensure completion of termly Tripartite Reviews in line with regulations.
• Monitor off‑job training, assist with action plans and referrals to support services.
• Lead the Final Review, assess evidence, and determine decisions jointly with employer and learner.
• Arrange apprenticeship End Point Assessments as agreed with employer and apprentice.
• Monitor individual progress, identify trends across cohort, and report to Business Relations Manager.
• Identify and evaluate risks to learners or programme success, escalated immediately to the University.
• Respond to feedback, enquiries, issues or complaints promptly.
• Ensure records are fully compliant with University policies and participate in compliance reviews.

Person Specification

Qualifications

Honours degree or equivalent professional qualification and/or vocational qualification.

Key Skills & Experience

• Experience managing employer and apprenticeship relations preferably within Higher or Further Education.
• Experience using Learner Management System software.
• Strong verbal and written communication skills.
• Relationship management and stakeholder partnership working.
• Professionalism, discretion, and confidentiality.
• Excellent record‑keeping, data protection and GDPR awareness.
• Planning and project management capabilities.
• Time‑management and organisational skills.
• Willingness to undertake continuous professional development.

About Business and Partnership Development & Apprenticeships

Responsible for designing and delivering work‑related learning programmes across the UK and internationally, with a focus on digital transformation, data science, AI and project management.

Enquiries

Informal enquiries may be made to Lynsey Rawbone (contact details available on the application portal).

Application Process

Applications should be made via the Workday link. Include a covering letter (≤1 page) addressing the role criteria and a full CV. All applications must be made in accordance with the specified process. The panel will short‑list on a rolling basis; the post may be closed early if a large number of applications are received.

Participation in the equal opportunities section is encouraged but voluntary.

Visa sponsorship is not available for this role.

All candidates must be able to demonstrate eligibility to work in the UK.

Applicants will be required to undergo a basic DBS check.